Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
0
Є відповідь

AVAST blocking installation

Kot Stary 9 років тому оновлено Aleksandr 9 років тому 3

Sorry, AVAST anti-virus blocking the installation file as posibly unwanted program, even after temporarily disabling real time active protection. You should contact AVAST people on this.

Відповідь
Aleksandr 9 років тому

Hello, this is a false positive antivirus.

We do not distribute malware.

0
Є відповідь

add your extention to google store

lll lll 9 років тому оновлено Aleksandr 9 років тому 2

i tried to add savefromnet to google, but it did not trust it it said [If you need to use a disabled extension, you can contact the extension’s developer and ask them to upload their extension to the Chrome Web Store. This will allow you, and other people who use Chrome, to install that extension from the Chrome Web Store, or if you already have it installed, to manually re-enable it from your list of extension.

Відповідь
Aleksandr 9 років тому

Hello, we can not add our extension onto the store, Google bans extensions
that download content from YouTube.
How to install onto Google Chrome:

http://en.savefrom.net/faq.php#ext_inst_chrome

0
Fixed

Unable to find Video links of specific YouTube URLs

stupid_shit 9 років тому оновлено Aleksandr 9 років тому 2

I just watched a Youtube video:

Youtube video

Still your site claims it is not found and was deleted. This happened plenty of times with other YouTube links. No problems with the tool youtube-dl.
I can't see all of this iframe contact form. Big fail! Ever heard of scroll bars?

Відповідь
Aleksandr 9 років тому

Hi. Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information
about your browser and extension.
You can find out this information on this page:
http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.

Do you download via the extension SaveFrom.net Helper or the
website SaveFrom.net?

0
Є відповідь

Browser: Chrome 46.0.2490 Windows 8.1 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.80 Safari/537.36 Extension: userjs-chrome 5.55.2

Ism EL Ismael 9 років тому оновлено Aleksandr 9 років тому 2

hello everybody!


i have a problem i can't dowload on facebook video but on youtube that work normally .Help

Відповідь
Aleksandr 9 років тому

Hello, The issue is fixed, no worries.

You can download Facebook videos via SaveFrom.net for now: http://en.savefrom.net

If you wish to use our extension, please wait for a bit — it will be ok with the next release.

0
Fixed

odnoklassniki its not work

Ayşe Yıldız 9 років тому оновлено Aleksandr 9 років тому 2

I can't downland any video or movie

Відповідь
Aleksandr 9 років тому

Hello, in order to help you better I need the following information.

Please, let me know me the name and version of your browser and version of the extension, all can be found using the following link: http://en.savefrom.net/user.php?info=1

Please, send to me a link to a file that will not be downloaded.

0
Fixed

Why Can't i download youtube videos anymore

Tanoshii Recto 10 років тому оновлено Aleksandr 9 років тому 2

I was downloading a great Youtube video, but now it keeps downloading videoplayback. everytime I do this, every video I try to download keeps downloading videoplayback

Відповідь
Aleksandr 9 років тому
Hello, you are downloading through the Site or expansion?
Give the links that you couldn't download.
What is your browser?Name & version?
What is the version of SaveFrom.net helper?
You can get to know the version using the link...
http://en.savefrom.net/user.php?info=1

0
Fixed

Cannot download

Annette Barsby 10 років тому оновлено Aleksandr 9 років тому 2
I cannot seem to get anything to download.flash player is working but your site says not, and I just downloaded the savefrom net helper but that doesn't seem to work either
Відповідь
Aleksandr 9 років тому
Hello.give the links that you couldn't download.
What is your browser?Name & version?
What is the version of SaveFrom.net helper?
You can get to know the version using the link...
http://en.savefrom.net/user.php?info=1
0
Є відповідь

Firefox 39.0. https://www.youtube.com/watch?v=w3xf_yT6cPY only downloads the first 10 secs. Help?

Stephen Whiteley 9 років тому оновлено Aleksandr 9 років тому 2

Trying to download this video and only get the first 10 secs. It is 5:59. On the savefrom website it shows 5:59 on the download page but when it is saved in Quicktime, it goes to only the first 10 seconds. Have tried it 3 times. Please help. I want this entire video as it is most powerful motivation video I have ever seen.

Відповідь
Aleksandr 9 років тому
Hello, you are downloading through the site Savefrom.Net
Install the extension Savefrom.Net, and download directly from the site.
http://en.savefrom.net/user.php
0
Fixed

Network Error displayed when attempting to download videos.

tvnewswatch 9 років тому оновлено Aleksandr 9 років тому 2

Network Error displayed when attempting to download videos. ISP Virgin Media appear to be blocking your service since after connecting using a VPN downloads are possible.

Відповідь
Aleksandr 9 років тому
Hello, give the links that you couldn't download.
What is your browser?Name & version?
What is the version of SaveFrom.net helper?
You can get to know the version using the link...
http://en.savefrom.net/user.php?info=1
You are downloading through the Site or expansion?
0
Є відповідь

twitch

naemx 10 років тому оновлено Aleksandr 9 років тому 2
why twitch now not supported
http://www.twitch.tv/s4gam3r/v/3861795
not work BUT this work
http://www.twitch.tv/s4gam3r/b/610662794
?
i can't download first one But second i can download it
Відповідь
Aleksandr 9 років тому
Hi, Assistant does not download this video is streaming.