1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
wieder keine Links gefunden, nochmal warum?
Keine Links gefunde, daher kein download möglich, bitte freischalten
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
save button straight up just doesn't work? I bought Tampermonkey for it & everything lmao
Hello, thank you for the information.
Our developers will find out what could be the problem and try to fix it.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Ummy unable to resolve link info
Using version 1.10.7.2. Some links will not resolve, such as
https://www.youtube.com/watch?v=-4k5p5morHc
https://www.youtube.com/watch?v=jVyb_yLGrHE
https://www.youtube.com/watch?v=usDb7VDRzeM
After Ummy connects and gets info, the correct image for the video comes up, but no link is established and the message "Insert a link to a video or playlist" comes up. Reloading the link always produces the same result.
Hello, there was an update with a bug fix.
Current version: 1.10.8.0
Reinstall from our website: https://videodownloader.ummy.net
Служба підтримки клієнтів працює на UserEcho
