Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
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firefox mobile fallo youtube

wilfrido net 6 лет назад обновлен Aleksandr 6 лет назад 1

Esta fallando nuevamente en firefox mobile 20/01/2019, no aparece el boton de descarga debido al nuevo diseño de youtube,  porfa será que podrian arreglarlo
Ответ
Aleksandr 6 лет назад

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

For the better understanding it'll be great to see a screenshot with the error.

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Not able to download 720p with audio.. no option is available

Anu8122 6 лет назад обновлен Aleksandr 6 лет назад 1
Ответ
Aleksandr 6 лет назад

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#

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I can't download 720p,1020p... MP4 not having audio

Renjith 6 лет назад обновлен Aleksandr 6 лет назад 1
Ответ
Aleksandr 6 лет назад

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#

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I can't download videos from ok.ru

chrisposso2003 6 лет назад обновлен Aleksandr 6 лет назад 1
Ответ
Aleksandr 6 лет назад

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy
the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

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i cant download 720p videos

rnishad31 6 лет назад обновлен Aleksandr 6 лет назад 1
Ответ
Aleksandr 6 лет назад

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#

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En la mayoría de los video no me permite descargar a 720p ni a 1080p

jovanym127 6 лет назад обновлен Aleksandr 6 лет назад 1
Ответ
Aleksandr 6 лет назад

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#

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downloading system not good

saidursoft1 6 лет назад обновлен Aleksandr 6 лет назад 1

Present Downloading system not good old is best....you will be loss your traffic for that

Ответ
Aleksandr 6 лет назад

Hello, please, send us more details regarding the problem.

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Why now can't download 720p only 360p can download.!?

Solsa Here Vevo 6 лет назад обновлен Aleksandr 6 лет назад 1
Ответ
Aleksandr 6 лет назад

Hello, Could you please send a few links you can't download. We will check it out.

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

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Inconvenient/ Unethical ads displayed

Bint Farooq 6 лет назад обновлен Aleksandr 6 лет назад 6

Respected Sirs

An updated version of savefrom net is displaying obscene pictures via sponsored ads. This is highly displeasing the you promote ponography. Please see to it that such videos /ads aren't displayed and the user should have some authority to not let them appear on his/her display.

It's really displeasing n unethical.

Ответ
Aleksandr 6 лет назад

Hello, send screenshots and a link to this ad.

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Please add the mp3 option too

Advicer 6 лет назад обновлен Aleksandr 6 лет назад 1
Ответ
Aleksandr 6 лет назад

Hello, in order to download MP3 from Youtube you need to install our program Ummy Video Downloader,
Also with the help of it you can download videos in high quality with sound: https://videodownloader.ummy.net

Сервис поддержки клиентов работает на платформе UserEcho