1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Здравствуйте, браузер Google Chrome — расширение исправили версия 8.64
Переустановите через MeddleMonkey по этой ссылке: https://ru.savefrom.net/faq.php#ext_inst_chrome
Браузер Mozilla Firefox — расширение исправили версия 8.64
Переустановите по этой ссылке: https://addons.mozilla.org/firefox/addon/savefromnet-helper/
Для браузера Opera и Yandex расширение с исправлением находится у модераторов на проверке.
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Hello, for the Opera and Yandex browser, the extension with the correction is being checked by moderators.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Hello, Could you please send a few links you can't download. We will check it out.
Why can this not download anything? Even when the URL is clear, save from cannot find it!
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Сервис поддержки клиентов работает на платформе UserEcho
