Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
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Under review

Ummy has taken over! How do i get rid of it??

Miriam Shtamer 5 years ago updated by Aleksandr 5 years ago 1
Answer
Aleksandr 5 years ago

Hello. For subscription related issues, refunds and problems with activation, please, write at: help@ummy.net

+2
Under review

pluging for vk doesnt work!!!!!!

amirmohamad reyhani 5 years ago updated by Aleksandr 5 years ago 1
Answer
Aleksandr 5 years ago

Hello, this extension has been fixed. Please, update or reinstall it from our site.
The latest version is 8.81: https://en.savefrom.net/user.php?vid=387#10
Thank you for using Savefrom.Net browser extension

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Under review

Hi. I can't download music from VK.com

Fanntastic0 5 years ago updated by Aleksandr 5 years ago 3

I enter and i couldn't download, so i just update Chrome and the extension, nothing, i have uninstall and install again the extension and it still doesn't work

The last week worked perfectly

1. Versión 80.0.3987.149 (Build oficial) (64 bits)

2. The version installed is 8.80.2

3. I can't download any songs from VK.com

Also, i want to thank the creators and the team of this extension

Answer
Aleksandr 5 years ago

Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.

+2
Under review

Unable to down ok.ru videos even in SaveFrom.net helper tool.

housebravin 5 years ago updated by Aleksandr 5 years ago 3

Unable to down ok.ru videos even in SaveFrom.net helper tool.

Answer
Aleksandr 5 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

+2
Under review

Save From is not working for New Facebook Web interface. Please work on it.

viclee1388 5 years ago updated by Aleksandr 5 years ago 3

Image 6264

Save From is not working for New Facebook Web interface. The save from will not show up. Please work on it.

Answer
Aleksandr 5 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

What exactly can not you download?

+2
Under review

Download button does not appear

missnathanieleeldritch 5 years ago updated by Aleksandr 5 years ago 1

Hello.

Save From extension has been working just right until I happened to remove Tapermonkey from Chrome and re-install it back along with SaveFrom helper. Now download button doesn't appear on Instagram, YouTube, vk,com. I tried to use MeddleMonkey, but result is still the same. I tried to download the Instagram picture through the SaveFrom webpage and it works just fine.

Google Chrome version 80.0.3987.132

SaveFrom helper version 8.76.2

Answer
Aleksandr 5 years ago

Hello, in order to help you better please, let me know me the name and version of your browser and version of the extension,
all can be found using the following link: http://en.savefrom.net/user.php?info=1

Answer
Aleksandr 5 years ago

Hello, please, send us more details regarding the problem.

+2
Under review

doesn’t work for instagram videos blob:https://www.instagram.com/4f38ac93-8f53-49b2-81d6-7d6ae6229a39

Arnoldas 5 years ago updated by Aleksandr 5 years ago 1
Answer
Aleksandr 5 years ago

Hello, please, send us more details regarding the problem.

+2
Under review

not working now this extension

sudeeshptr1018 5 years ago updated by Aleksandr 5 years ago 1

not working this extension few days

Answer
Aleksandr 5 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Answer
Aleksandr 5 years ago

Hello, install the extension for downloading files from Soundcloud while we repair the download from the website:

http://en.savefrom.net/user.php