1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1

When can we download again on vk?
When will the problem be resolved about downloads on vk? Thanks!

Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team

Hello, we are working hard to fix the error with the links.
The new version with the bug being fixed is going to be released soon.
Thanks for your understanding!

as a webmaster, how do I add the script to a wordpress website. Please any explanantion
I am trying to add the script to a wordpress website but i am finding it difficult, please could anyone who has implemented this on a wordpress kindly show me how to go about this.
Explanations will be appreciated

Hello, to be able to help you I need more information.
The name and version of your browser (the version you can see in the menu "About browser").
In what format you download a video?

I can't install SaveFrom.net to Safari
Your latest installer doesn't work on Safari version 10.0.3 (12602.4.8)
Download button didn't show up on vimeo, so I thought uninstall and re install would fix it.
But after I uninstalled it, I can't install SaveFrom.net

Hello, a direct reference to the expansion unit:
https://download.sf-helper.com/safari/helper_last.safariextz?ts=1486658073019

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
You will not only download this video?

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

Hello, It’s not really clear why you are contacting us.
Could do possibly give me come more details?
Thanks.

Не загружає відео файли повністю, на половині загрузки або відразу пише невдача
Не загружає відео файли повністю на половині загрузки або відразу пише невдача декілька раз перезавантажувала програму але нічого не помагає це відбувається коли я загружаю з вк відео файли хоча аудіо файли загружаються без проблем
Сервис поддержки клиентов работает на платформе UserEcho