Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
0
Отвечен

Software does not work!

nick gessler 7 лет назад обновлен Aleksandr 7 лет назад 7

https://www.facebook.com/Stones.from.outer.space/videos/846286422197600/ 
I do not see a green arrow or a choice of formats. Chrome Version 64.0.3282.140 (Official Build) (64-bit)
Under "..." there is a save option but no choices and I cannot find the video.

Ответ
Aleksandr 7 лет назад

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension: 
http://en.savefrom.net/user.php?info=1 
For the better understanding it'll be great to see a screenshot with the error.

0
На рассмотрении

cannot download the subtitle

Annelisse 7 лет назад обновлен Aleksandr 7 лет назад 1

hello, i am a bit dissapointed with this savefrom because its usually can download the subtitle too but now  when i try to download it , it didn't appear .... hmmm . i hope you can fix this problem soon. fighting~!

Ответ
Aleksandr 7 лет назад

Hello, Subtitles can only be downloaded if they are connected to a video and not created automatically.
You can download them via: http://en.savefrom.net or SaveFrom.net Helper (extension).
Subtitles can be downloaded in an xml format.

0
На рассмотрении

when we trying to download video its not working properly

ravi87287 7 лет назад обновлен Aleksandr 7 лет назад 1
Ответ
Aleksandr 7 лет назад

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net? 
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

0
На рассмотрении

Can not download videos from box

Andres Flores 7 лет назад обновлен Aleksandr 7 лет назад 1
Ответ
Aleksandr 7 лет назад

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them). 

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

0
На рассмотрении

Unable to install saveform in dell laptop with windows 10

faustogomezyg 7 лет назад обновлен Aleksandr 7 лет назад 1

Unable to install saveform in dell laptop with windows 10

Ответ
Aleksandr 7 лет назад

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

0
На рассмотрении

I cannot download videos!!!!

MJfan 7 лет назад обновлен Aleksandr 7 лет назад 18

I cannot download videos!!!

Ответ
Aleksandr 7 лет назад

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them). 

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

0
На рассмотрении

Sorry, service temporarily unavailable. Use SaveFrom.net helper browser extension to download from YouTube.com in 1 click. what is this????????

pinalgiri gosai 7 лет назад обновлен Aleksandr 7 лет назад 1
Ответ
Aleksandr 7 лет назад

Hello! We appreciate the info provided. We've reacted immediately,
and the problem with downloading has been fixed. As of now, everything works fine.
Thanks for using Savefrom.net!

0
На рассмотрении

download video probleam in this software no quality for this software

pinalgiri gosai 7 лет назад обновлен Aleksandr 7 лет назад 1
Ответ
Aleksandr 7 лет назад

Hello, please, send us more details regarding the problem.

For the better understanding it'll be great to see a screenshot with the error.

0
На рассмотрении

​Do not find links on Facebook

louro alvarinho 7 лет назад обновлен Aleksandr 7 лет назад 3

Links not found on Facebook

Use to Version 64.0.3282.140 (Official build) (64-bit) chrome

Ответ
Aleksandr 7 лет назад

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

0
На рассмотрении

"No links found" all the time on youtube since past few weeks

jacky780001 7 лет назад обновлен Aleksandr 7 лет назад 1

1. Firefox 58.0.1
2. 7.40
3. 

Youtube video
Ответ
Aleksandr 7 лет назад

Hello, Reinstall the extension after an older version is uninstalled. The current version is 7.55:

http://download.sf-helper.com/mozilla/helper_last.html

Сервис поддержки клиентов работает на платформе UserEcho