1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1

You guys really f-ed up this service. This is the last time I'll use it. It's sad...
This app used to be fun to use. Now I cringe every time I think of coming to this site.
What happened.

Hello, Subtitles can only be downloaded if they are connected to a video and not created automatically.
You can download them via: http://en.savefrom.net or SaveFrom.net Helper (extension).
Subtitles can be downloaded in an xml format.

Aviso: su página tiene virus-
Hola. Su página que es genial ahora me descarga unos virus. Arréglenlo por favor.

Hello, please, send us more details regarding the problem.
What kind of viruses are we talking about?

Hello, unfortunately we can not influence this, downloading is done directly from Youtube.
It is the site Youtube gives with this name.

Hola y gracias por contactarnos. Por favor, bríndenos algunos detalles adicionales con respecto al problema. ¡Gracias!

consuming a lot of memories
i clicked nothing, but when i open the task manager, it tells me there are about 19 chrome programmes running, and i only activate 6 of them only, and tamper monkey always send a bunch of useless notifications.

Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.

))-: waveform doesn't work on safari 11.1.1 with helper_last.safariextz 7.82....
Hi there...
waveform doesn't work on safari 11.1.1 with helper_last.safariextz 7.82
Please let me know, when this Bug is fixed, thanx!!!
Сервис поддержки клиентов работает на платформе UserEcho