1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
hello I inform you that you cannot download soundcloud, thanks
hello I inform you that you cannot download soundcloud, thanks
Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.
Hello, for the Opera and Yandex browser, the extension with the correction is being checked by moderators.
The current version should be 8.64
Chrome on Mac - Download Button appear but doesn't provide download
Hi there
The download button appear, but doesn't allow any download. Just does nothing when clicked. This problem started few days ago.
Browser: Chrome 79.0.3945 Mac OS X
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.117 Safari/537.36
Extension: userjs-chrome 8.64.2
Doesn't work with any youtube page but just to give you an example of problematic URLs:
https://www.youtube.com/watch?v=O-J-qKUGpFU
https://www.youtube.com/watch?v=Awl2shCctP8
Thanks you
Download button appears but can't download anything. Opera 66.0.3515.27, SaveFrom.net 8.61
Hello, for the Opera and Yandex browser, the extension with the correction is being checked by moderators.
The current version should be 8.64
audio download doesn't work on the desktop version but not on mobile version of yt...
audio download doesn't work on the desktop version but not on mobile version of yt...
Hello, for the Opera and Yandex browser, the extension with the correction is being checked by moderators.
The current version should be 8.64
Chrome extension uses an excessive amount of resources
I don't know if it's a bug, but every time I start chrome with the extension enabled and check the resource monitor, the amount of ram memory and processor usage goes up.
Сервис поддержки клиентов работает на платформе UserEcho
