1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Failed - Forbidden error when downloading YouTube videos
Downloading videos from YouTube is impossible now.
I have been receiving “Failed - Forbidden" message while downloading. I noticed that it shows as resolved for another person, but how? What should I do to fix it for me as well? Please help!
I am using latest Chrome browser, and 5.70.2 version of SaveFrom.net helper.
Thank you!
Hi. Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information
about your browser and extension.
You can find out this information on this page:
http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.
Chrome Browser gives a warning when trying to reach you page. User must click 'accept the risk'
Chrome Browser gives a warning when trying to reach you page. User must click 'accept the risk' March 20, 2016
Hello, the information how to install the extension to Google Chrome browser
can be found here: http://en.savefrom.net/faq.php#ext_inst_chrome
https://www.youtube.com/watch?v=tD4HCZe-tew - cant download
Cant download vide
Says imposible to download
windows 7
Hello, in order to help you better I need the following information.
Please, send me the information listed here:
http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the
website SaveFrom.net?
Здравствуйте, спасибо что пользуетесь нашим расширением Savefrom.Net
Ошибку исправим.
Hi. Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information
about your browser and extension.
You can find out this information on this page:
http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the
website SaveFrom.net?
Unknown error
When I try to download a video it says cannot be downloaded due to an unknown error.what do I do about this?
Hi. Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information
about your browser and extension.
You can find out this information on this page:
http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.
Do you download via the extension SaveFrom.net Helper or the
website SaveFrom.net?
firefox is saying the extention is not signed and hence disabling it
so it needs to be submitting them to AMO. at mozilla. pls
Hello, our extension is signed:
https://addons.mozilla.org/en-US/firefox/addon/savefromnet-helper/
AVAST blocking installation
Sorry, AVAST anti-virus blocking the installation file as posibly unwanted program, even after temporarily disabling real time active protection. You should contact AVAST people on this.
Hello, this is a false positive antivirus.
We do not distribute malware.
Customer support service by UserEcho
