1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, in order to help you better please, let me know me the name and version of your browser and version of the extension,
all can be found using the following link: http://en.savefrom.net/user.php?info=1
For the better understanding it'll be great to see a screenshot with the error.
44.0.1 Mozilla Firefox for Linux Mint
After installing this plugin I lost the ability download from vk.com and youtube. The arrow is there, but the file size is not displayed, download can't start.
44.0.1 Mozilla Firefox for Linux Mint
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Ummy Video Downloader
I used Save From Net to download a Facebook Live Video-- it saved in SD. There was a link at the bottom to pay 20.00 and get the HD version. I paid 20.00 and downloaded this Ummy Video Downloader which apparently only works with YouTube videos. How do I get the Facebook Live Video to download in HD? If it doesn't work, I would appreciate my money back since what you advertised is not what I got.
Hello, Ummy Video Downloader only supports downloading from YouTube.
In order to download from Facebook
and many other websites download and install our browser extension SaveFrom.net Helper: http://en.savefrom.net/user.php
For a refund, write to this address:: support@ummy.net
Why can not we download limitless videos at the same time ???
Why can not we download limitless videos at the same time ???
Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.
Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.
I can't download video from youtube however…
Still I can't download video from youtube however I downloaded that video from browser by typing "ss" on the youtube link 🔗 I am using firefox browser and download uc news video
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Optional: send us screenshots of how you download a video.
Download is not working JavaScript problem
In console I get this error:
Uncaught TypeError: Cannot read property 'search' of undefined
at Object.isPrimitiveBrowser (savefrom_6.28.min.js?v=2:16)
at (index):667
(index):2702 Uncaught TypeError: Cannot read property 'toLowerCase' of undefined
at (index):2702
at (index):2715
Uncaught TypeError: Cannot read property 'toLowerCase' of undefined
at Object.init (savefrom_6.28.min.js?v=2:14)
at HTMLDocument.<anonymous> ((index):2365)
at j (jquery.min.js:2)
at Object.fireWith [as resolveWith] (jquery.min.js:2)
at Function.ready (jquery.min.js:2)
at HTMLDocument.J (jquery.min.js:2)
Im using Opera Browser on Linux
Im using savefrom.net webpage
Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!
Add VK.com but via a proxy please
Using a proxy to access vk.com but savefrom doesnt recognise it.
Hello, to our regret, we can not do that the assistant Savefrom worked through the proxy extensions,
Extension requests can not be changed by other extensions.
The Savefrom helper works for example through the HideMe.com VPN program.
Download Directly From YouTube "Suggested Videos" List
It would really be awesome if you added a feature by which one can download YouTube Videos from the "YouTube Suggestions" List!! I'm often presented with a list of up to a dozen excellent "Suggestions", but when I click on one, the rest Disappear forever! (When I go back, the List has changed. I "Open In New Window" until I'm out of memory and have to reboot. And my YouTube Watch Later" List is endless. Worse, I don't always have a good Internet Connection. Please guys??
Can you describe your idea in more detail?
From which Youtube section did you want to download the video?
Send screenshots.
When i try to watch the preview says "The media could not be loaded..." and Error:Forbbiden when I try to download.
When I try to play the video preview of my work always displays: "The media could not be loaded, either because the server or network failed or because the format is not supported." And when to try to download the file I cant do it , always chrome says "error: Forbidden". My computer is from my work but previously I could do it.
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Browser: Chrome 62.0.3202 Windows 7
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.75 Safari/537.36
Hello, Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Could you please send a few links you can't download. We will check it out.
For the better understanding it'll be great to see a screenshot with the error.
Customer support service by UserEcho
