1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello! We appreciate the info provided. We've reacted immediately,
and the problem with downloading has been fixed. As of now, everything works fine.
Thanks for using Savefrom.net!
Hello, Could you please send a few links you can't download. We will check it out.
For the better understanding it'll be great to see a screenshot with the error.
salut a vous depuis pres de deux moi il m'est impossible de télécharger les fichiers audio sur youtube moyénant ce logiciel. quelqu'un pourrait m'expliquer pourquoi? merci d'avance
Hello, In order to download MP3 from YouTube you need to instal our Ummy Video Downloader. This useful tool will help you download
both HD and MP3 from YouTube: http://videodownloader.ummy.net
Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.
Hello! Our help will be more effective, if you copy and send us info about your browser:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!
Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.
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Hi, nice product! I hope your next version of the Chrome extension will also support downloading YouTube subtitles(srt), just as we can download them from your copy-paste-url webpages. Thank you!
Customer support service by UserEcho
