1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Extention preferences - no way to disable ads in settings!
In FAQ, there is a nice advice: "If you don’t want to use Offers4U, uncheck Offers4U checkbox in extension settings.". But where is that "no ads" chechbox in settings? I haven't find any.
HSTS error
Since about a month ago, when I try to download Dailymotion video I often get:
"Your connection is not secure
The owner of s10.savefrom.net has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.
This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox only connect to it securely. As a result, it is not possible to add an exception for this certificate.
Learn more…"
My Firefox browser is up to date. I put the link on the website instead of using extension.
I have to restart the browser several times so the error goes away. Any permanent fix?
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!
downloading from hp
hi, I used to download from my mobile phone via YouTube however it can't be done anymore. However I can do it using computer. Pls fix the problem. It has been my favourite add on by far
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
can no longer downlowd videos from youtube to my ipad using savefromnet and Readdle Documents App. What changed? So disappointed :(
Hello, for technical reasons, we can no longer support downloading on the iPhone.
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
hello i would like to download a FB live on safari please could you help me ? thank you
Hello, install the extension for downloading from Facebook and you can also download from Youtube and many more sites:
Customer support service by UserEcho
