Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Under review

No puede descargar algunos videos

Guillermo Estanislao de Rivas 5 jaar geleden • bijgewerkt door Aleksandr 5 jaar geleden • 1
Antwoord
Aleksandr 5 jaar geleden

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

0
Under review

ya no funciona en youtube

luiscolmenarez31914 5 jaar geleden • bijgewerkt door Aleksandr 5 jaar geleden • 1
Antwoord
Aleksandr 5 jaar geleden

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

0
Under review

hello I inform you that you cannot download soundcloud, thanks

grandesimon 5 jaar geleden • bijgewerkt door Aleksandr 5 jaar geleden • 1

hello I inform you that you cannot download soundcloud, thanks

Antwoord
Aleksandr 5 jaar geleden

Hi. We'll try to fix it ASAP.

Antwoord
Aleksandr 5 jaar geleden

Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.

0
Under review

Not downloading MP4/MP3 in Opera Web browser especially Youtube.

Princess Zelda 5 jaar geleden • bijgewerkt door Aleksandr 5 jaar geleden • 1
Antwoord
Aleksandr 5 jaar geleden

Hello, for the Opera and Yandex browser, the extension with the correction is being checked by moderators.
The current version should be 8.64

0
Under review

Chrome on Mac - Download Button appear but doesn't provide download

Seba 5 jaar geleden • bijgewerkt door Aleksandr 5 jaar geleden • 2

Hi there

The download button appear, but doesn't allow any download. Just does nothing when clicked. This problem started few days ago.

Browser: Chrome 79.0.3945 Mac OS X
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.117 Safari/537.36
Extension: userjs-chrome 8.64.2

Doesn't work with any youtube page but just to give you an example of problematic URLs:
https://www.youtube.com/watch?v=O-J-qKUGpFU
https://www.youtube.com/watch?v=Awl2shCctP8


Thanks you 

Image 5749

Antwoord
Aleksandr 5 jaar geleden

Hello, ok, great.

0
Under review

Download button appears but can't download anything. Opera 66.0.3515.27, SaveFrom.net 8.61

SamSpade 5 jaar geleden • bijgewerkt door Aleksandr 5 jaar geleden • 1
Antwoord
Aleksandr 5 jaar geleden

Hello, for the Opera and Yandex browser, the extension with the correction is being checked by moderators.
The current version should be 8.64

0
Under review

audio download doesn't work on the desktop version but not on mobile version of yt...

freds 5 jaar geleden • bijgewerkt door Aleksandr 5 jaar geleden • 1

audio download doesn't work on the desktop version but not on mobile version of yt...

Antwoord
Aleksandr 5 jaar geleden

Hello, for the Opera and Yandex browser, the extension with the correction is being checked by moderators.
The current version should be 8.64

0
Under review

jIMPOSSIBLE DE TELECHARGER

yehiromaric 5 jaar geleden • bijgewerkt door Aleksandr 5 jaar geleden • 1
Antwoord
Aleksandr 5 jaar geleden

Hello, please give us more details.

0
Under review

Chrome extension uses an excessive amount of resources

claudio ray5 5 jaar geleden • bijgewerkt door Aleksandr 5 jaar geleden • 1

I don't know if it's a bug, but every time I start chrome with the extension enabled and check the resource monitor, the amount of ram memory and processor usage goes up.

Antwoord
Aleksandr 5 jaar geleden

Hello, downloading files always requires more computer resources.



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