Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Under review

I cannot download any video from YouTube please help to fix

Mbia Mathias 6 year бұрын • updated by Aleksandr 6 year бұрын • 1
Answer
Aleksandr 6 year бұрын

Hello, send screenshots of your actions.

0
Under review

Save front no cant to Download

Zudi Firman syah 6 year бұрын • updated by Aleksandr 6 year бұрын • 1
Answer
Aleksandr 6 year бұрын

Hello, please, send us more details regarding the problem.

0
Under review

не рабочие ссилки на скачивания музыки в вк (скачивает очень маленький файл [до 1мб])

Vano 6 year бұрын • updated by Aleksandr 6 year бұрын • 1

комп видит файл как музыкальний но весит он меньше 1мб и открывая конечно же не проигрывает

Answer
Aleksandr 6 year бұрын

Здравствуйте, скорее всего у вас устаревшая версия расширения.

Переустановите расширение прежде удалив предыдущее, актуальная версия 8.8:​

https://ru.savefrom.net/user.php?vid=387#11

0
Under review

Why I cant download mp3

fredrichmelsasail 6 year бұрын • updated by Aleksandr 6 year бұрын • 1
Answer
Aleksandr 6 year бұрын

Hello, in order to download MP3 from Youtube you need to install our program Ummy Video Downloader,
Also with the help of it you can download videos in high quality with sound: https://videodownloader.ummy.net

Answer
Aleksandr 6 year бұрын

¡Hola! Nuestra ayuda será más efectiva si copia y nos envía información sobre su navegador y de la extensión Savefrom.Net:
http://es.savefrom.net/user.php?info=1
También necesitamos algunos links que no pueda descargar (para probarlos).
Para tener mayor idea del problema, será de gran ayuda ver una captura de pantalla en donde se muestre el error.
Esperamos su respuesta, ¡gracias por ponerse en contacto con nuestro equipo Savefrom.net!

Answer
Aleksandr 6 year бұрын

Здравствуйте, для более эффективной помощи нам нужна следующая информация.
Скопируйте и пришлите информацию указанную здесь: http://ru.savefrom.net/user.php?info=1
​Пришлите пару ссылок файлов что не можете скачать "для теста".​​
Вы скачиваете видео расширением или через сайт Savefrom.Net?​
Для большего понимания вы можете прислать скриншот экрана с ошибкой.​

0
Under review

vary i thing some hackers took you, we cant use this dounload option , comming some other app to install when we instal it will be a vyras

firdouzveeran 6 year бұрын • updated by Aleksandr 6 year бұрын • 1
Answer
Aleksandr 6 year бұрын

Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.

0
Under review

I can not download 720 or more pixel video song!

jrtravelscumilla 6 year бұрын • updated by Aleksandr 6 year бұрын • 1
Answer
Aleksandr 6 year бұрын

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#

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Under review

I can't download vids from the sun!

Curious_Bilawi 6 year бұрын • updated by Aleksandr 6 year бұрын • 1
Answer
Aleksandr 6 year бұрын

Hello, Could you please send a few links you can't download. We will check it out.

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

0
Under review

Interrupted Playlist downloads

Johannes Bester 6 year бұрын • updated by Aleksandr 6 year бұрын • 1

Downloading Playlists sometimes get interrupted and is not re-startable
Simple solution I can suggest is allow edit of download list
Please - it will add functionality

Answer
Aleksandr 6 year бұрын

Hello, we will consider your idea. 

Thanks for using our products!



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