Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
+1
Not a bug

offers4u keep loading when using tampmonky get add on ebay

John Smith 9 year бұрын • updated by Aleksandr 9 year бұрын • 8

after installi tampmonbky i get the virvs offers4u whn i disable it the offers4u gos away you are letting a viruse hijack your sofwiere please fix as i love your program

Answer
Aleksandr 9 year бұрын
Hello. Did I understand you correctly?
After installing Tampermonkey you have a virus?
+1
Not a bug

why there is no cc subtitles button for me to download

Anis Amira 10 year бұрын • updated by Aleksandr 10 year бұрын • 4
i hope you can fix this problem. i can't find another websites that can download cc subtitles. please fix it. thank you
Answer
Aleksandr 10 year бұрын
Hi, you can download subtitles via our website: http://ru.savefrom.net
+1
Fixed

I can not download most videos from youtube.

Александра Сулименко 9 year бұрын • updated by Aleksandr 9 year бұрын • 2
Answer
Aleksandr 9 year бұрын

Здравствуйте, спасибо что обратились в поддержку Savefrom.Net
Наша помощь будет более эфективной если вы предоставите нам информацию
о вашем браузере и расширении.
Узнать информацию вы можете пройдя по ссылке: http://ru.savefrom.net/user.php?info=1

Так же если это возможно пришлите пару ссылок на файлы которые не можете скачать.

+1
Answered

Extended file information?

Kupus Djoka 11 year бұрын • updated by Aleksandr 10 year бұрын • 2
I'm using SaveFrom extension for Opera 12 for a long time and also recently for Opera Next [I got both Operas instaled].

My question is why there's no more extended file information like before?
All I get now is file size.
Answer
Aleksandr 10 year бұрын
hello. can you explain what information you are talking about? give the examples of links on files with not all information.
+1
Answered

it doesn't shows me download Icon in VK can u explain me reason?

GiorGi SoSelia 11 year бұрын • updated by Aleksandr 10 year бұрын • 2
Answer
Aleksandr 10 year бұрын

Hello

where doesn't it show you:  in the video, in the music or may be foto?

Version of your browser?

Version of the extension?

+1
Fixed

Download Error

鱼 Fish 9 year бұрын • updated by Aleksandr 9 year бұрын • 4

Image 680

Answer
Aleksandr 9 year бұрын

Hi. We'll try to fix it ASAP.

+1
Answered

can not download from facebook on chrome 46.0

Marcia Valle 9 year бұрын • updated by Aleksandr 9 year бұрын • 2

Hello i can´t download from facebook the message i get is download links not found.

i already uninstall the extension and installed it again several times, clear the browser cache and still get the same message

Answer
Aleksandr 9 year бұрын

Hello. Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Please, send to me a link to a video that will not be downloaded.

+1
Fixed

file naming again

Gabri Shally 11 year бұрын • updated by Лемур 10 year бұрын • 1
but this time happend on en.savefrom.net when downloading audio
http://www.youtube.com/watch?v=EIhSnaqou0I
  • Browser: Chrome 35.0.1916 Windows 8.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/35.0.1916.114 Safari/537.36
  • Extension: chrome 3.43
Image 192
+1
Fixed

I cann't download from youtube My information:

Александра Сулименко 9 year бұрын • updated by Aleksandr 9 year бұрын • 2

Browser: Firefox 43.0 Windows 7 User

Agent: Mozilla/5.0 (Windows NT 6.1; rv:43.0) Gecko/20100101 Firefox/43.0

Youtube video
Youtube video
Youtube video
Youtube video
Youtube video
Youtube video

some of video on youtube that i cann't download

Answer
Aleksandr 9 year бұрын

Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.

While you can use our website to download: http://en.savefrom.net

+1
Fixed

не всегда работеть

Alex Volk 10 year бұрын • updated by Aleksandr 10 year бұрын • 2
иногда работаеть иногда нет
Answer
Aleksandr 10 year бұрын
Здравствуйте, подскажите название и версии браузера, а так же версию помощника, данную информацию можно узнать пройдя по ссылке: http://ru.savefrom.net/user.php?info=1


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