Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
+1
Answered

Data collection removed from TOC with paid application version

Rutell Pecnos 9 year бұрын • updated by Aleksandr 9 year бұрын • 4
Answer
Aleksandr 9 year бұрын

All information on the use of our product is collected anonymously and only in order to improve our product.

Write to us what are you afraid of?

+1
Fixed

Can't Install SaveForm extension on Google Chrome 25.0.1364.97 (en-us)

blacklizt 13 year бұрын • updated by Aleksandr 10 year бұрын • 4

i can't install SaveForm extension (1.72) on latest google chrome (25.0.1364.xx) due security reasons.



but fortunately by using "developer mode" on "chrome://extensions/", i can install this.

Answer
Лемур 10 year бұрын
how did u try to install it?
have u red this http://en.savefrom.net/faq.php#ext_inst_chrome
+1
Declined

Need download from VIDIO.COM http://www.vidio.com/

Jadwal Audisi 10 year бұрын • updated by Aleksandr 10 year бұрын • 2

Need download Video from VIDIO.COM http://www.vidio.com/

Please update !!! Thank you,,,,,

Answer
Aleksandr 10 year бұрын

Hello, SaveFrom.net team will not leave your idea without attention.

Thanks for using our SaveFrom.net Helper

+1
Fixed

cant download youtube with the button: Browser: Firefox 40.0 Windows 7,User Agent: Mozilla/5.0 (Windows NT 6.1; rv:40.0) Gecko/20100101 Firefox/40.0

Leon Corazon Noble 10 year бұрын • updated by Aleksandr 10 year бұрын • 2

Browser: Firefox 40.0 Windows 7,User Agent: Mozilla/5.0 (Windows NT 6.1; rv:40.0) Gecko/20100101 Firefox/40.0,Extension: ff-sf 5.63 :

Answer
Aleksandr 10 year бұрын

Hello, refresh the browser version of the current 42.

Reinstall the expansion of the current software version 5.70:

https://sf-addon.com/helper/mozilla/savefrom_last.xpi?ts=1448968893678

+1
Fixed

i can't download now from you tube

duma 10 year бұрын • updated by Aleksandr 10 year бұрын • 2

i can't download now from you tube

Answer
Aleksandr 10 year бұрын

Hello, in order to help you better I need the following information.

Please, let me know me the name and version of your browser and version of the extension, all can be found using the following link: http://en.savefrom.net/user.php?info=1

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

Please, send to me a link to a video that will not be downloaded.

+1
Not a bug

offers4u keep loading when using tampmonky get add on ebay

John Smith 10 year бұрын • updated by Aleksandr 10 year бұрын • 8

after installi tampmonbky i get the virvs offers4u whn i disable it the offers4u gos away you are letting a viruse hijack your sofwiere please fix as i love your program

Answer
Aleksandr 10 year бұрын
Hello. Did I understand you correctly?
After installing Tampermonkey you have a virus?
+1
Not a bug

why there is no cc subtitles button for me to download

Anis Amira 11 year бұрын • updated by Aleksandr 10 year бұрын • 4
i hope you can fix this problem. i can't find another websites that can download cc subtitles. please fix it. thank you
Answer
Aleksandr 10 year бұрын
Hi, you can download subtitles via our website: http://ru.savefrom.net
+1
Fixed

I can not download most videos from youtube.

Александра Сулименко 10 year бұрын • updated by Aleksandr 10 year бұрын • 2
Answer
Aleksandr 10 year бұрын

Здравствуйте, спасибо что обратились в поддержку Savefrom.Net
Наша помощь будет более эфективной если вы предоставите нам информацию
о вашем браузере и расширении.
Узнать информацию вы можете пройдя по ссылке: http://ru.savefrom.net/user.php?info=1

Так же если это возможно пришлите пару ссылок на файлы которые не можете скачать.

+1
Answered

Extended file information?

Kupus Djoka 11 year бұрын • updated by Aleksandr 10 year бұрын • 2
I'm using SaveFrom extension for Opera 12 for a long time and also recently for Opera Next [I got both Operas instaled].

My question is why there's no more extended file information like before?
All I get now is file size.
Answer
Aleksandr 10 year бұрын
hello. can you explain what information you are talking about? give the examples of links on files with not all information.
+1
Answered

it doesn't shows me download Icon in VK can u explain me reason?

GiorGi SoSelia 12 year бұрын • updated by Aleksandr 10 year бұрын • 2
Answer
Aleksandr 10 year бұрын

Hello

where doesn't it show you:  in the video, in the music or may be foto?

Version of your browser?

Version of the extension?



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