Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Fixed

No additional resolutions for download

Shounak Sarkar 9 ár síðan • updated by Aleksandr 9 ár síðan • 2


Chromium Version 47.0.2526.73 Built on Ubuntu 14.04, running on LinuxMint 17.3 (64-bit)

Extension Version 5.75



No options for changing the default video resolution is available. When I click next to the download button, it says no links were found. I am only able to download videos in the highest possible quality ie; 720p. Though when I download the same video from the site it gives me option to download in different resolutions. Please help me.


Image 725




Answer
Aleksandr 9 ár síðan

Hello, reinstall the expansion: https://sf-addon.com/helper/chrome/helper_last.crx?ts=1450248134868

Please, send to me a link to a video that will not be downloaded.

0
Answered

internal URLs

mahdi mohammadi 11 ár síðan • updated by Aleksandr 9 ár síðan • 2


please use both internal URLs and youtube URLs to download videos, some people (i.e. myself) in some countries don't have access to youtube, and we have to download the videos from other servers like your service, but today I realized that you just put the download link anymore, and it's not located on your server.

thanks for the great service.



Answer
Aleksandr 9 ár síðan

Hello

Where do you live? What country?

0
Answered

http://www.hotstar.com/#!/adhu-idhu-yedhu-1674/dharani-curtain-raiser-1000051842-e

Maajith Marzook 10 ár síðan • updated by Aleksandr 9 ár síðan • 2
http://www.hotstar.com/#!/adhu-idhu-yedhu-1674/dharani-curtain-raiser-1000051842-e
i can't download video from this site... how can i download from your site?
Answer
Aleksandr 9 ár síðan
Hello, this site is not in the list of supported resources, a list can be found here: http://en.savefrom.net

Answer
Aleksandr 9 ár síðan
Hello, this site is not on the list of supported resources.
The full list can be found here: http://en.savefrom.net
0
Answered

you make the web version does not work, so you can force people to install the "helper"

Budinantro Budinantro 9 ár síðan • updated by Aleksandr 9 ár síðan • 2

<span class="redactor-invisible-space">you make the web version does not work, so you can force people to install the "helper"</span><br>and you can steal dat from users !!<br>Cheater !!

Answer
Aleksandr 9 ár síðan
Hello. What and where we steal describe more detailed
I do not quite understand.
Nobody is forcing you to install anything.
0
Lokið

thankings soo much!!!!!!i managed to download for your kind advuse and support!!!! long live!!!!the best website in the world!!

alexandro martines 11 ár síðan • updated by Maksym 11 ár síðan • 0

thankings so much! i managed! well done!!!

Answer
Maksym 11 ár síðan

We are glad to help you.

0
Fixed

i have a problem with vk.com is not download before working good help please

Magda QG 10 ár síðan • updated by Aleksandr 9 ár síðan • 2


i have a problem with vk.com is not download before working good help please
https://vk.com/video299983456_17156573
http://vk.com/video232501577_171260538
http://es.savefrom.net/ they tell me error

Answer
Aleksandr 9 ár síðan
Hello.
What is your browser?Name & version?
What is the version of SaveFrom.net helper?
You can get to know the version using the link...
http://en.savefrom.net/user.php?info=1

Answer
Aleksandr 9 ár síðan
Hello.give the links that you couldn't download.
What is your browser?Name & version?
What is the version of SaveFrom.net helper?
You can get to know the version using the link...
http://en.savefrom.net/user.php?info=1

0
Answered

Please include a donate option via paypal, thanks.

Armesis P 10 ár síðan • updated by Aleksandr 9 ár síðan • 2
Please include a donate option via paypal, thanks.
Answer
Aleksandr 9 ár síðan
Hello. There is no donation needed — your "Thank you" is quite enough.
0
Fixed

Symantec detects helper installer as a generic trojan

Marco Coletti 10 ár síðan • updated by Aleksandr 9 ár síðan • 2
Downloading of SaveFromNetHelper-Web-2e6fc9680c.exe in Google Chrome is impossible because Symantec Endpoint Protection detects Trojan.Gen.SMH
I believe it is a false positive, nonetheless you could consider to make the installer less suspicious.

Answer
Aleksandr 9 ár síðan
Hello, we will fix it.


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