Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Under review

Why download size not show when I download it...........

Prakash Minj 8 ár síðan • updated by Aleksandr 8 ár síðan • 1
Answer
Aleksandr 8 ár síðan

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

0
Under review

i cannot download

carmalep9 8 ár síðan • updated by Aleksandr 8 ár síðan • 1
Answer
Aleksandr 8 ár síðan

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

0
Under review

je n'arrive pas à suivre la progression et la vitess de telechargement

SOW 8 ár síðan • updated by Aleksandr 8 ár síðan • 1
Answer
Aleksandr 8 ár síðan

Hello, in order to help you better please, let me know me the name and version of your browser and version of the extension,
all can be found using the following link: http://en.savefrom.net/user.php?info=1

For the better understanding it'll be great to see a screenshot with the error.

0
Under review

44.0.1 Mozilla Firefox for Linux Mint

vervolk66 8 ár síðan • updated by Aleksandr 8 ár síðan • 3

After installing this plugin I lost the ability download from vk.com and youtube. The arrow is there, but the file size is not displayed, download can't start.

44.0.1 Mozilla Firefox for Linux Mint

Answer
Aleksandr 8 ár síðan

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

0
Under review

Ummy Video Downloader

Donna 8 ár síðan • updated by Aleksandr 8 ár síðan • 1

I used Save From Net to download a Facebook Live Video-- it saved in SD.  There was a link at the bottom to pay 20.00 and get the HD version. I paid 20.00 and downloaded this Ummy Video Downloader which apparently only works with YouTube videos.  How do I get the Facebook Live Video to download in HD?  If it doesn't work, I would appreciate my money back since what you advertised is not what I got. 

Answer
Aleksandr 8 ár síðan

Hello, Ummy Video Downloader only supports downloading from YouTube. 
In order to download from Facebook 
and many other websites download and install our browser extension SaveFrom.net Helper: http://en.savefrom.net/user.php


For a refund, write to this address:: support@ummy.net

0
Under review

Why can not we download limitless videos at the same time ???

Ezgi Melody 8 ár síðan • updated by Aleksandr 8 ár síðan • 1

Why can not we download limitless videos at the same time ???

Answer
Aleksandr 8 ár síðan

Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.

0
Under review

there is a problem in instagram i can't download photos uploaded together

kiumars 8 ár síðan • updated by Aleksandr 8 ár síðan • 1
Answer
Aleksandr 8 ár síðan

Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.

0
Fixed

I can't download video from youtube ​however…

a1_rakesh 8 ár síðan • updated by Aleksandr 8 ár síðan • 2

Still I can't download video from youtube however I downloaded that video from browser by typing "ss" on the youtube link 🔗 I am using firefox browser and download uc news video

Answer
Aleksandr 8 ár síðan

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Could you please send a few links you can't download. We will check it out.

Optional: send us screenshots of how you download a video.

0
Fixed

Download is not working JavaScript problem

aonozan 8 ár síðan • updated by Aleksandr 8 ár síðan • 7

In console I get this error:


Uncaught TypeError: Cannot read property 'search' of undefined
    at Object.isPrimitiveBrowser (savefrom_6.28.min.js?v=2:16)
    at (index):667
(index):2702 Uncaught TypeError: Cannot read property 'toLowerCase' of undefined
    at (index):2702
    at (index):2715
Uncaught TypeError: Cannot read property 'toLowerCase' of undefined
    at Object.init (savefrom_6.28.min.js?v=2:14)
    at HTMLDocument.<anonymous> ((index):2365)
    at j (jquery.min.js:2)
    at Object.fireWith [as resolveWith] (jquery.min.js:2)
    at Function.ready (jquery.min.js:2)
    at HTMLDocument.J (jquery.min.js:2)


Im using Opera Browser on Linux

Im using savefrom.net webpage



Answer
Aleksandr 8 ár síðan

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

0
Under review

Add VK.com but via a proxy please

gee 8 ár síðan • updated by Aleksandr 8 ár síðan • 1

Using a proxy to access vk.com but savefrom doesnt recognise it.

Answer
Aleksandr 8 ár síðan

Hello, to our regret, we can not do that the assistant Savefrom worked through the proxy extensions,
Extension requests can not be changed by other extensions.
The Savefrom helper works for example through the HideMe.com VPN program.



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