Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Under review

"The address wasn’t understood"

art2007ur 7 ár síðan • updated by Aleksandr 7 ár síðan • 1

The address wasn’t understood

Answer
Aleksandr 7 ár síðan

Hello, please, send us more details regarding the problem.

0
Under review

Kenapa tidak bisa memindah salinan

Sedang Aktif 7 ár síðan • updated by Aleksandr 7 ár síðan • 1
Answer
Aleksandr 7 ár síðan

Hello, please, send us more details regarding the problem.

0
Under review

Could you include the download subtitles option in the mobile version? Thanks

Encarni García 7 ár síðan • updated by Aleksandr 7 ár síðan • 1
Answer
Aleksandr 7 ár síðan

Hello, there is no technical possibility.

0
Under review

it dosent work on facebook anymore

kikyossky 7 ár síðan • updated by Aleksandr 7 ár síðan • 1

i cant DL videos on Facebook anymore

Answer
Aleksandr 7 ár síðan

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

0
Under review

"there is some problem while parsing the package. " is always shown before installing this app. and i am unable to use it.

Gautam Vyas 7 ár síðan • updated by Aleksandr 7 ár síðan • 1

"there is some problem while parsing the package. " is always shown before installing this app. and i am unable to use it.

Answer
Aleksandr 7 ár síðan

Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.

0
Under review

why did the downloader change i used to able to download right from the web page

spinhancos 7 ár síðan • updated by Aleksandr 7 ár síðan • 1
Answer
Aleksandr 7 ár síðan

Hello, please, send us more details regarding the problem.

0
Under review

Extention preferences - no way to disable ads in settings!

Naeco 7 ár síðan • updated by Aleksandr 7 ár síðan • 4

Image 2874

In FAQ, there is a nice advice: "If you don’t want to use Offers4U, uncheck Offers4U checkbox in extension settings.". But where is that "no ads" chechbox in settings? I haven't find any.

Answer
Aleksandr 7 ár síðan

Hello, like the name of your browser.

0
Under review

url saya x boleh masuk

Sara Fina 7 ár síðan • updated by Aleksandr 7 ár síðan • 1
Answer
Aleksandr 7 ár síðan

Hello, please give us more details.

Answer
Aleksandr 7 ár síðan

Hello, at the moment you can download the video?

0
Answered

HSTS error

lwc 7 ár síðan • updated by Aleksandr 7 ár síðan • 6

Since about a month ago, when I try to download Dailymotion video I often get:

"Your connection is not secure

The owner of s10.savefrom.net has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox only connect to it securely. As a result, it is not possible to add an exception for this certificate.

Learn more…"

My Firefox browser is up to date.  I put the link on the website instead of using extension.

I have to restart the browser several times so the error goes away.  Any permanent fix?

Answer
Aleksandr 7 ár síðan

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

For the better understanding it'll be great to see a screenshot with the error.

Could you please send a few links you can't download. We will check it out.



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