Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Under review

I don’t download 1080p video with sound...please solve this problem....

Jubayer07 5 ár síðan • updated by Aleksandr 5 ár síðan • 1
Answer
Aleksandr 5 ár síðan

Hello, install our Ummy Video Downloader program, using it you can download high quality video with sound: http://videodownloader.ummy.net/en/#what-block

0
Under review

can't download

OWO454 5 ár síðan • updated by Aleksandr 5 ár síðan • 1

there are so many videos that can't be downloaded, i wanna know why

Image 5656

Answer
Aleksandr 5 ár síðan

Hi. We'll try to fix it ASAP.

0
Not a bug

Mp4 144 and Mp4 240 Choice is NOT shown and starts with Mp4 360.

Shivakumar 5 ár síðan • updated by Aleksandr 5 ár síðan • 2

Version of your browser Microsoft Edge in Windows 10Home also in Internet Explorer, Google Chrome in Win's 8.1 with all youtube Videos -- eg:-"

Youtube video

".

Answer
Aleksandr 5 ár síðan

Hello, we are not to blame for this, Youtube itself has removed the 3gp format, there is nothing we can do about it.

Answer
Aleksandr 5 ár síðan

Hello, for the better understanding it'll be great to see a screenshot with the error.

0
Under review

BED QULTY AND SO SLOW

255646484 5 ár síðan • updated by Aleksandr 5 ár síðan • 1
Answer
Aleksandr 5 ár síðan

Hello, please give us more details.

0
Under review

Could not determine links for video"

Whokuni 5 ár síðan • updated by Aleksandr 5 ár síðan • 1

I'm using Chrome Version 79.0.3945.88 (Official Build) (64-bit) and am getting constant (but not always) "Could not determine links for video" for e.g. 

the following youtube video

Youtube video
Answer
Aleksandr 5 ár síðan

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

0
Under review

no descarga en rtve.es

dayan_ct 5 ár síðan • updated by Aleksandr 5 ár síðan • 1
Answer
Aleksandr 5 ár síðan

Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net

0
Under review

möchte mich abmelden

a ri27 5 ár síðan • updated by Aleksandr 5 ár síðan • 1
Answer
Aleksandr 5 ár síðan

Hello, please give us more details.

Answer
Aleksandr 5 ár síðan

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

0
Under review

Facebook Arrow Download Button Not Showing Anymore

gregrtaper 5 ár síðan • updated by Aleksandr 5 ár síðan • 1

When I would browse images on Facebook there would be an arrow to click to download the image. Now that is gone and I have to click and drag the image to save onto desktop. I checked settings and saw that FB was switched off (not sure why) so I switched it back on but the arrow to download still isn't there.

Answer
Aleksandr 5 ár síðan

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

For the better understanding it'll be great to see a screenshot with the error.



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