1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, Reinstall the extension after an older version is uninstalled:
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some links that you can’t download.
Thank you for contacting Savefrom.Net support !
Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.
Hello, there was an update with a bug fix.
Ummy Video Downloader OS Windows 1.10.4.0
Ummy Video Downloader OS MAC 1.69
Please update or reinstall from our website: https://videodownloader.ummy.net
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download.
For the better understanding it'll be great to see a screenshot with the error.
Mozilla is blocking the installation of the plugin ...
And when I inquired why they referred me to the following link: <a href="https://support.mozilla.org/he/kb/add-on-signing-in-firefox?as=u&utm_source=inproduct" class="redactor-autoparser-object">https://support.mozilla.org/he/kb/add-on-signing-in-firefox?as=u&utm_source=inproduct</a> Please fix the matter with Mozilla Firefox, thanks! My browser version is: 55.0.2 (64 bit) Operating System: Linux Ubuntu Extension version: Not relevant because it does not allow to install it at all ..
Hello, from which site you are installing the extension, send a link.
Cannot download any Youtube videos. 403 error.
When I click the download button, it always redirects me to a 403 error page like this:
Browser: Chrome/75.0.3770.80
Video link: https://www.youtube.com/watch?v=9h4GiblYrPk
OS: macOS Mojave Version 10.14.5
Hello! We appreciate the info provided. We've reacted immediately,
and the problem with downloading has been fixed. As of now, everything works fine.
Thanks for using Savefrom.net!
Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.
Service d'assistance aux clients par UserEcho
