1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Ummy can't "find" highest resolution that is available on YouTube
Occasionally Ummy can only find a lower resolution than YouTube has up. For instance, this one
is on YouTube at 1080p but Ummy only shows 360p available. Have tried reloading URL, closing & reopening Ummy, installing latest version of Ummy, but problem persists. (Most video downloads are available at the same max resolution available on YouTube.) Thanks for any advice.
Hello, unfortunately Youtube itself does not give download this video in higher quality.
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Can't download from VK.com (FF 56.0.2, extension 8.42)
No download button, no bitrate popup, menu items from the toolbar button don't work either.
FF 56.0.2. SFN 8.42
Hello, Reinstall the extension:
https://addons.mozilla.org/firefox/addon/savefromnet-helper/
Clean your browser's cache and cookies.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
UNABLE TO DOWNLOAD ANYTHING!
Dear Sir, Since a few days, I am not able to download anything either from Youtube or Facebook! While the 'Download Button' appears in Youtube, it does not appear in Facebook! When the Download Button in Youtube is pressed, it takes to the 'Download Link' of my Browswer, where the Title of the concerned Video appears but a remark stating 'Unknown time remaining -- 0 bytes' appears there; and after a while, another remark stating 'Failed' appears and there ends the matter. I love the SaveFrom.net Helper but equally helpless. As I am impatient to wait, please resolve this issue IMMEDIATELY and help me. Eagerly awaiting your IMMEDIATE RESPONSE! -- DR Y N RAO
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Mengapa saya gagal download. Tulisan play back tidak bisa di buka.mohon bantuannya padahal sebelumnya bisa.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
I can't download the mix list on Youtube. Thanks for care
I can't download the mix list on Youtube. "Couldn't find any connection" I occur Error message in each time. Please could you help me on the issue?
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
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