Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Foro: Savefrom(EN)
+1
Solucionado

Unable to download Mail.Ru-Video((+_+))

Shinsuke «Сінсуке» hace 11 años • actualizado por Лемур hace 10 años • 1
Unable to download Mail.Ru-Video((+_+))
Respuesta
Aleksandr hace 10 años
Please specify address of the page (URL) from where you try to download the file. version of your browser and the extension?
+1
No es un bug

your download service continually drops the connection on the video, making me have to start a new download.

hace 11 años • actualizado por Maksym hace 11 años • 1

your download service continually drops the connection on the video, making me have to start a new download. this is a poor service and its sucking your BW dry, a lower download rate would be easily worth not having to to restart 5 times. 

Respuesta
Maksym hace 11 años

it happens because of the quality of your e-net connection

+1
COMPLETADO

Add MP3 format in video downloading

rashid alkamali hace 11 años • actualizado por Aleksandr hace 10 años • 2
Please add MP3 file option for downloading a video
Thanks.
Respuesta
Aleksandr hace 10 años
We'll try to do it's in May
+1
Solucionado

ok.ru does not work for some movies getting red error

Osman Duman hace 9 años • actualizado por Aleksandr hace 9 años • 5

example urls http://ok.ru/video/43045948084

or

http://ok.ru/video/43052632756?fromTime=0


most of the movies does not work for me. ı used VPN to be sure they did not ban my ip

nothing changed

Respuesta
Aleksandr hace 9 años

Hello, in order to help you better I need the following information.
Please, send me the information listed here:

http://en.savefrom.net/user.php?info=1

+1
Gracias

My thanks!

Vardan Kaladzhyan hace 11 años • actualizado por Maksym hace 11 años • 0

Thank you for providing us with such an awesome plug-in. It is really helpful and exciting!

Respuesta
Maksym hace 11 años

We are glad to help you.

+1
Respuestas

if you make a android version it would be great because there is no similar apps like this one

Ikbal Khan hace 10 años • actualizado por Aleksandr hace 10 años • 2
Respuesta
Aleksandr hace 10 años
Hi, install mobile browser for Android Mozilla Firefox.
Install Assistant from our website: http://en.savefrom.net/?rmode=false
+1
Respuestas

can't download video from youtube please help thanks

Ðon Ðon hace 9 años • actualizado por Aleksandr hace 9 años • 2

Sorry, can't download some video from youtube please help thanks

Respuesta
Aleksandr hace 9 años

Hello, in order to help you better I need the following information.
Please, send me the information listed here:

http://en.savefrom.net/user.php?info=1

Do you download via the extension SaveFrom.net Helper or the
website SaveFrom.net?

Please, send to me a link to a video that will not be downloaded.

+1
Solucionado

Unable to donwload from soundcloud.com

Johannes Etzel hace 11 años • actualizado por Aleksandr hace 10 años • 4
I cannot download from soundcloud.com since yesterday. Google Chrome says: "Missing file"
Respuesta
Aleksandr hace 10 años
hello.give the links that you couldn't download.
what is your browser?name & version?
what is the version of SaveFrom.net helper?
you can get to know the version using the link...
http://en.savefrom.net/user.php?info=1
+1
Denegado

Please, make available the extension for JPopsuki website. I really need some videos in this site.

Jean Naves Maiolini hace 10 años • actualizado por Aleksandr hace 10 años • 2
I use a lot this site: http://www.jpopsuki.tv/ , and I would love if you could make available the extension for this website too. :)
Respuesta
Aleksandr hace 10 años
Hi, if your idea will support users, it will be implemented.


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