1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1

Version 5.25.2 - Google Chrome - Problem with Ratings Preview for YouTube Extension
If I use the extension Ratings Preview for YouTube, which places a bar showing the ratings of the video below the preview thumbnail of the video, the download button wouldn't appear on the video thumbnail. I had to choose one or the other thanks to that.

Send a link to this extension.
We will check their work.

Please make this available through the Windows store
Google's updated browser won't allow non-Microsoft or extensions not found in the windows store to be installed. Please make this available through the Windows store.

Reinstall.
How to install an extension in Google Chrome read here: http://en.savefrom.net/faq.php#ext_inst_chrome

Hello, direct links to the installation.
Install the extension here in these links.
Google Chrome. First 1 then 2.
1. Tampermonkey black: https://chrome.google.com/webstore/detail/tampermonkey/dhdgffkkebhmkfjojejmpbldmpobfkfo?hl=en
2. Savefrom.Net: https://download.sf-helper.com/chrome/helper.user.js?ts=1455972944179

Download using download manager
Browser: Firefox 50.1.0
Savefrom v6.95 Used to be able to use download manager when clicking download button, now it's always handled by firefox internal download manager.Yes, I can use Alt+Click to use download manager, but file name must be inputted manually because the name is no more the same as I expected
Customer support service by UserEcho