1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hi. Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information
about your browser and extension.
You can find out this information on this page:
http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the
website SaveFrom.net?
Unknown error
When I try to download a video it says cannot be downloaded due to an unknown error.what do I do about this?
Hi. Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information
about your browser and extension.
You can find out this information on this page:
http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.
Do you download via the extension SaveFrom.net Helper or the
website SaveFrom.net?
firefox is saying the extention is not signed and hence disabling it
so it needs to be submitting them to AMO. at mozilla. pls
Hello, our extension is signed:
https://addons.mozilla.org/en-US/firefox/addon/savefromnet-helper/
AVAST blocking installation
Sorry, AVAST anti-virus blocking the installation file as posibly unwanted program, even after temporarily disabling real time active protection. You should contact AVAST people on this.
Hello, this is a false positive antivirus.
We do not distribute malware.
add your extention to google store
i tried to add savefromnet to google, but it did not trust it it said [If you need to use a disabled extension, you can contact the extension’s developer and ask them to upload their extension to the Chrome Web Store. This will allow you, and other people who use Chrome, to install that extension from the Chrome Web Store, or if you already have it installed, to manually re-enable it from your list of extension.
Hello, we can not add our extension onto the store, Google bans extensions
that download content from YouTube.
How to install onto Google Chrome:
Unable to find Video links of specific YouTube URLs
I just watched a Youtube video:
Still your site claims it is not found and was deleted. This happened plenty of times with other YouTube links. No problems with the tool youtube-dl.
I can't see all of this iframe contact form. Big fail! Ever heard of scroll bars?
Hi. Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information
about your browser and extension.
You can find out this information on this page:
http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.
Do you download via the extension SaveFrom.net Helper or the
website SaveFrom.net?
Browser: Chrome 46.0.2490 Windows 8.1 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.80 Safari/537.36 Extension: userjs-chrome 5.55.2
hello everybody!
i have a problem i can't dowload on facebook video but on youtube that work normally .Help
Hello, The issue is fixed, no worries.
You can download Facebook videos via SaveFrom.net for now: http://en.savefrom.net
If you wish to use our extension, please wait for a bit — it will be ok with the next release.
Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension, all can be found using the following link: http://en.savefrom.net/user.php?info=1
Please, send to me a link to a file that will not be downloaded.
Customer support service by UserEcho
