1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!
subscriptions and trial
If a person has a tablet and a desktop , would they need two subscriptions or one for both. Also, Is it possible to try a couple of downloads before purchase?
Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!
Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!
Hello, in order to help you better please, let me know me the name and version of your browser and version of the extension,
all can be found using the following link: http://en.savefrom.net/user.php?info=1
For the better understanding it'll be great to see a screenshot with the error.
44.0.1 Mozilla Firefox for Linux Mint
After installing this plugin I lost the ability download from vk.com and youtube. The arrow is there, but the file size is not displayed, download can't start.
44.0.1 Mozilla Firefox for Linux Mint
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Ummy Video Downloader
I used Save From Net to download a Facebook Live Video-- it saved in SD. There was a link at the bottom to pay 20.00 and get the HD version. I paid 20.00 and downloaded this Ummy Video Downloader which apparently only works with YouTube videos. How do I get the Facebook Live Video to download in HD? If it doesn't work, I would appreciate my money back since what you advertised is not what I got.
Hello, Ummy Video Downloader only supports downloading from YouTube.
In order to download from Facebook
and many other websites download and install our browser extension SaveFrom.net Helper: http://en.savefrom.net/user.php
For a refund, write to this address:: support@ummy.net
Why can not we download limitless videos at the same time ???
Why can not we download limitless videos at the same time ???
Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.
Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.
I can't download video from youtube however…
Still I can't download video from youtube however I downloaded that video from browser by typing "ss" on the youtube link 🔗 I am using firefox browser and download uc news video
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Optional: send us screenshots of how you download a video.
Customer support service by UserEcho
