Savefrom(EN) / SaveFrom.net

Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1

Or leave us a private message

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Under review

Ummy has Vanished

5 years ago • updated by 5 years ago • 7

I just when to use Ummy and it has gone! It's paid for and registered so I am reluctant to d/l again and install in case I get stuck with two subscriptions. I did recently update to the latest version to fix a bug.

Help!

Vote

Answer

5 years ago

Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.

Under review

It says service not available when I try to download something.

5 years ago • updated by 5 years ago • 1

Vote

Answer

5 years ago

Hello, due to technical reasons such links are not being processed on the website at the moment. Sorry for inconveinence caused.

Under review

Soundcloud

5 years ago • updated by 5 years ago • 1

Please fix the SoundCloud downloader?

Vote

Answer

5 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

Under review

Can’t download music

5 years ago • updated by 5 years ago • 1

I noticed that you can’t download music or anything in the genre of music why is that ??

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Answer

5 years ago

Hello, please, send us more details regarding the problem.

Under review

Version:La del tutorial Problema:Tarda tanto dice tiempo de espera excedido y no descarga y sin contar que tarda mucho para

5 years ago • updated by 5 years ago • 1

Vote

Answer

5 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

Under review

keine links gefunden

5 years ago • updated by 5 years ago • 1

wieder mal keine links gefunden

Vote

Answer

5 years ago

Under review

Service still not working?

5 years ago • updated by 5 years ago • 1

I have been using this service for 7 months (the free download). It has

always been dependable and easy to use. Today, I decided to purchase the monthly subscription because I was thinking it would provide higher quality access to YouTube videos. What a terrible mistake and waste of money!!! So what is happening with this service?

Vote

Answer

5 years ago

Hello, Please, let us know what is the name of the program you are using for downloading videos?

For the better understanding it'll be great to see a screenshot with the error.