Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
+1
Fixed

doesn't showing download links

ravijuneja 12 years ago updated by Aleksandr 10 years ago 2
Answer
Aleksandr 10 years ago

If you report an error, please specify additional data:
address of the page (URL) from where you try to download the file,
links or messages displayed by our website.

If you report an error of extension, please also specify:
version of your browser,
version of the extension.

+1
Fixed

youtube not download ex: http://www.youtube.com/watch?v=ASO_zypdnsQ

boyti 12 years ago updated by Лемур 11 years ago 1
limited download on youtube =(
+1
Fixed

i can't download from youtube this link https://www.youtube.com/watch?v=FKIJV1Uu24Y

Ung Niboth 10 years ago updated by Aleksandr 10 years ago 6

show message errror

Answer
Aleksandr 10 years ago

Hi. We'll try to fix it ASAP.

+1
Fixed

I cant download from http://ok.ru/

Tolga Kerem BODUR 10 years ago updated by Aleksandr 10 years ago 2

Google Chrome 46.0.2490.80 m (64)

SaveFrom Helper 5.55

Link: http://ok.ru/video/27834845744

İmage:

Answer
Aleksandr 10 years ago

Hi. We'll try to fix it ASAP.

+1
Answered

good

Randhy N'cek 12 years ago updated by Aleksandr 10 years ago 3
lebih baik lagi..dan conten nya di tambahkan

Answer
Aleksandr 10 years ago

Pada bahasa Inggris silahkan.

+1
Fixed

Unable to download Mail.Ru-Video((+_+))

Shinsuke «Сінсуке» 11 years ago updated by Лемур 11 years ago 1
Unable to download Mail.Ru-Video((+_+))
Answer
Aleksandr 10 years ago
Please specify address of the page (URL) from where you try to download the file. version of your browser and the extension?
+1
Not a bug

your download service continually drops the connection on the video, making me have to start a new download.

12 years ago updated by Maksym 12 years ago 1

your download service continually drops the connection on the video, making me have to start a new download. this is a poor service and its sucking your BW dry, a lower download rate would be easily worth not having to to restart 5 times. 

Answer
Maksym 12 years ago

it happens because of the quality of your e-net connection

+1
Completed

Add MP3 format in video downloading

rashid alkamali 12 years ago updated by Aleksandr 10 years ago 2
Please add MP3 file option for downloading a video
Thanks.
Answer
Aleksandr 10 years ago
We'll try to do it's in May
+1
Fixed

ok.ru does not work for some movies getting red error

Osman Duman 10 years ago updated by Aleksandr 9 years ago 5

example urls http://ok.ru/video/43045948084

or

http://ok.ru/video/43052632756?fromTime=0


most of the movies does not work for me. ı used VPN to be sure they did not ban my ip

nothing changed

Answer
Aleksandr 9 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here:

http://en.savefrom.net/user.php?info=1