1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
There is a download error called "server problem" on the ok.ru for the last few hours
Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!
https://vk.com/video-57367553_171475142?list=69c80212806e1075ae
Не могу скачать видео с этой ссылки с вк. Пишет ошибку и все с этим. Можете исправить?
Здравствуйте, для эффективной помощи нам нужна информация о расширении и браузере.
Скопируйте и пришлите информацию указанную здесь: http://ru.savefrom.net/user.php?info=1
Для большего понимания вы можете прислать скриншот экрана с ошибкой.
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Virus Alert
https://pushlinck.com/ntfc.php?p=1765408&r=sw;
JS/Adware.Chogdoul.C application;
connection terminated;
Hello, Reinstall the extension after an older version is uninstalled:
https://addons.opera.com/addons/extensions/details/savefromnet-helper/?display=en
Hello, please, send us more details regarding the problem.
For the better understanding it'll be great to see a screenshot with the error.
Opera Version:66.0.3515.36; SaveFrom Version:66.0.3515.36; https://www.youtube.com/watch?v=UDY5COg2P2c - cannot download
Will not download.
Hello, Reinstall the extension after an older version is uninstalled. The current version is 8.75:
https://addons.opera.com/addons/extensions/details/savefromnet-helper/?display=en
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Customer support service by UserEcho
