1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, in order to download MP3 from Youtube you need to install our program Ummy Video Downloader,
Also with the help of it you can download videos in high quality with sound: https://videodownloader.ummy.net
Hello, please, send us more details regarding the problem.
For the better understanding it'll be great to see a screenshot with the error.
https://www.youtube.com/watch?v=GeJTWKgiuo4 Impossible d'enregistrer cette vidéo récente???
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
i can download from youtube, but not from facebook on firefox
i could download form facebook before, but not now.
i'm trying to record replay of live recording that was done in public mode.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Hello, this extension has been fixed. Please, update or reinstall it from our site.
The latest version is 8.81: https://en.savefrom.net/user.php?vid=387#10
Thank you for using Savefrom.Net browser extension
Customer support service by UserEcho
