1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, what's your app version (can be checked by pressing "Alt" < "Help")?
Could you please send a few links you can't download. We will check it out.
For the better understanding it'll be great to see a screenshot with the error.
Hello, in order to download MP3 from Youtube you need to install our program Ummy Video Downloader,
Also with the help of it you can download videos in high quality with sound: https://videodownloader.ummy.net
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Hello, install our Ummy Video Downloader program, using it you can download high quality video with sound: http://videodownloader.ummy.net/en/#what-block
savefrom.net出现一些问题
您好，我的浏览器：Chrome 81.0.4044 Windows
用户代理：Mozilla / 5.0（Windows NT 10.0; Win64; x64）AppleWebKit / 537.36（KHTML，如Gecko）Chrome / 81.0.4044.9 Safari / 537.36
扩展名：userjs-chrome 8.79.2
在使用savefrom.net的时候，打开youtube视频没有下载的图标，只有刷新页面后才会显示出来，每个视频链接都是这样
Hello, Reinstall the extension after an older version is uninstalled:
https://en.savefrom.net/faq.php#ext_inst_chrome
Clean your browser's cache and cookies.
Customer support service by UserEcho
