Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Under review

can't download from youtube! sad((((

Aleksei Takudoari 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

0
Under review

I need to download

Fahim Hossain 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, the version of the program?
What is your OS?
Could you please send a few links you can't download. We will check it out.
Please, send some screenshots of the app showing how you download a video.

0
Answered

I need to cancel the paid service

Kelly 5 years ago • updated by Aleksandr 5 years ago • 2

I used to love this program.  It stopped working a few months ago.  I then paid for the service (thinking a paid subscription would fix the issue).  I have now paid for 3 months via auto bank deductions, and I have not used the downloader.  I moved on to a more reliable program.

Please forward the email, or website so I may have the bank deduction/service cancelled immediately.  Thank you and good luck!

Answer
Aleksandr 5 years ago

Hello. For subscription related issues, refunds and problems with activation, please, write at: help@ummy.net

0
Answered

How to download from Iglive?

LILIY 5 years ago • updated by Aleksandr 5 years ago • 4
Answer
Aleksandr 5 years ago

Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net

0
Answered

your site is not working today. i cant download a file from youtube

kiannone 5 years ago • updated by Aleksandr 5 years ago • 2

xxx

Answer
Aleksandr 5 years ago

Hello, due to technical reasons such links are not being processed on the website at the moment. Sorry for inconveinence caused.

0
Under review

vk.com very slow

bartklek 5 years ago • updated by Aleksandr 5 years ago • 1

Hi great program/extension , LOVE IT

I am able to download from vk.com however if i want 100 tracks it used to jump by 

10-20-30

now it goes 1-2-3  and stops at say 15  

i have tried several times but still the same

thanks

here is my info 

Browser: Chrome 84.0.4104 Windows
User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4104.0 Safari/537.36
Extension: chameleon 8.81

Answer
Aleksandr 5 years ago

Hello, we are working hard to fix the error.

0
Answered

https://ciamasala.wistia.com/medias/kzu7drai99 CAN NOT DOWNLOAD IT

syra elporvenir 5 years ago • updated by Aleksandr 5 years ago • 2
Answer
Aleksandr 5 years ago

Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net

0
Under review

cannot download from facebook

johnnysmith 5 years ago • updated by Aleksandr 5 years ago • 1

Hello

i was able to download from facebook before

but i cant now.

here are my browser details:

Browser: Firefox 74.0 Windows

User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:74.0) Gecko/20100101 Firefox/74.0

Extension: ff 8.81

i have using installed savenet file in my browser.

ensavenet.png

thanks

Answer
Aleksandr 5 years ago

Hello, Could you please send a few links you can't download. We will check it out.

0
Under review

I cant download audio files

bodruddozaredoy 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, in order to download MP3 from Youtube you need to install our program Ummy Video Downloader,
Also with the help of it you can download videos in high quality with sound: https://videodownloader.ummy.net

Answer
Aleksandr 5 years ago

Hello, please, send us more details regarding the problem.



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