Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
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Under vurdering

File size choices before downloading

Muniru 8 år siden opdateret af Aleksandr 8 år siden 1

I have a latest version of the UC Browser. Unlike the previous version, it doesn't display the file size when making a choice between 720 or 360 pixels about to download from say YouTube. You will only see the file size when downloading has begun. Any solutions please? 

Svar
Aleksandr 8 år siden

Hello, we do not support this browser.

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Under vurdering

"The address wasn’t understood"

art2007ur 8 år siden opdateret af Aleksandr 8 år siden 1

The address wasn’t understood

Svar
Aleksandr 8 år siden

Hello, please, send us more details regarding the problem.

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Under vurdering

Kenapa tidak bisa memindah salinan

Sedang Aktif 8 år siden opdateret af Aleksandr 8 år siden 1
Svar
Aleksandr 8 år siden

Hello, please, send us more details regarding the problem.

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Under vurdering

Could you include the download subtitles option in the mobile version? Thanks

Encarni García 8 år siden opdateret af Aleksandr 8 år siden 1
Svar
Aleksandr 8 år siden

Hello, there is no technical possibility.

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Under vurdering

it dosent work on facebook anymore

kikyossky 8 år siden opdateret af Aleksandr 8 år siden 1

i cant DL videos on Facebook anymore

Svar
Aleksandr 8 år siden

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

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Under vurdering

"there is some problem while parsing the package. " is always shown before installing this app. and i am unable to use it.

Gautam Vyas 8 år siden opdateret af Aleksandr 8 år siden 1

"there is some problem while parsing the package. " is always shown before installing this app. and i am unable to use it.

Svar
Aleksandr 8 år siden

Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.

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Under vurdering

why did the downloader change i used to able to download right from the web page

spinhancos 8 år siden opdateret af Aleksandr 8 år siden 1
Svar
Aleksandr 8 år siden

Hello, please, send us more details regarding the problem.

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Under vurdering

Extention preferences - no way to disable ads in settings!

Naeco 8 år siden opdateret af Aleksandr 8 år siden 4

Image 2874

In FAQ, there is a nice advice: "If you don’t want to use Offers4U, uncheck Offers4U checkbox in extension settings.". But where is that "no ads" chechbox in settings? I haven't find any.

Svar
Aleksandr 8 år siden

Hello, like the name of your browser.

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Under vurdering

url saya x boleh masuk

Sara Fina 8 år siden opdateret af Aleksandr 8 år siden 1
Svar
Aleksandr 8 år siden

Hello, please give us more details.

Svar
Aleksandr 8 år siden

Hello, at the moment you can download the video?

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