1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1

We cannot afford Ummy VD; your help please!
Greetings!
I am downloading Divine for very elders and basic and general information for children and young adolescents; free of charge. So, you may help me, by merging both Audio and Video of non-standard formats such as 480p, 1080p, 1440p etc. as I cannot afford Ummy Video Downloader and I cannot mux Audio and Video of non-english filenamed files.
Regards,
RS.

Hello, Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
For the better understanding it'll be great to see a screenshot with the error.
No links were found.
Browser: Safari 11.0.3 Mac OS X
User Agent: Mozilla/5.0 (Macintosh;
Intel Mac OS X 10_13_3) AppleWebKit/604.5.6 (KHTML, like Gecko)
Version/11.0.3 Safari/604.5.6
Extension: safari 7.66
What to do?

Hello, send a couple of links to the files that you can not download "for the test."

Hello, in order to download MP3 from Youtube you need to install our program Ummy Video Downloader,
Also with the help of it you can download videos in high quality with sound: https://videodownloader.ummy.net

Hello, please, send us more details regarding the problem.
For the better understanding it'll be great to see a screenshot with the error.

Can not download large youtube videos, It say"The download link not find".
No problem for small videos. Anybody has the same problem?

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!
Kundesupport af UserEcho