Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
+1
Fast

Unable to download Mail.Ru-Video((+_+))

Shinsuke «Сінсуке» 11 år siden • opdateret af Лемур 10 år siden • 1
Unable to download Mail.Ru-Video((+_+))
Svar
Aleksandr 10 år siden
Please specify address of the page (URL) from where you try to download the file. version of your browser and the extension?
+1
Ikke en bug

your download service continually drops the connection on the video, making me have to start a new download.

11 år siden • opdateret af Maksym 11 år siden • 1

your download service continually drops the connection on the video, making me have to start a new download. this is a poor service and its sucking your BW dry, a lower download rate would be easily worth not having to to restart 5 times. 

Svar
Maksym 11 år siden

it happens because of the quality of your e-net connection

+1
Færdig

Add MP3 format in video downloading

rashid alkamali 11 år siden • opdateret af Aleksandr 10 år siden • 2
Please add MP3 file option for downloading a video
Thanks.
Svar
Aleksandr 10 år siden
We'll try to do it's in May
+1
Fast

ok.ru does not work for some movies getting red error

Osman Duman 9 år siden • opdateret af Aleksandr 9 år siden • 5

example urls http://ok.ru/video/43045948084

or

http://ok.ru/video/43052632756?fromTime=0


most of the movies does not work for me. ı used VPN to be sure they did not ban my ip

nothing changed

Svar
Aleksandr 9 år siden

Hello, in order to help you better I need the following information.
Please, send me the information listed here:

http://en.savefrom.net/user.php?info=1

+1
Tak

My thanks!

Vardan Kaladzhyan 11 år siden • opdateret af Maksym 11 år siden • 0

Thank you for providing us with such an awesome plug-in. It is really helpful and exciting!

Svar
Maksym 11 år siden

We are glad to help you.

+1
Besvaret

if you make a android version it would be great because there is no similar apps like this one

Ikbal Khan 10 år siden • opdateret af Aleksandr 10 år siden • 2
Svar
Aleksandr 10 år siden
Hi, install mobile browser for Android Mozilla Firefox.
Install Assistant from our website: http://en.savefrom.net/?rmode=false
+1
Besvaret

can't download video from youtube please help thanks

Ðon Ðon 9 år siden • opdateret af Aleksandr 9 år siden • 2

Sorry, can't download some video from youtube please help thanks

Svar
Aleksandr 9 år siden

Hello, in order to help you better I need the following information.
Please, send me the information listed here:

http://en.savefrom.net/user.php?info=1

Do you download via the extension SaveFrom.net Helper or the
website SaveFrom.net?

Please, send to me a link to a video that will not be downloaded.

+1
Fast

Unable to donwload from soundcloud.com

Johannes Etzel 11 år siden • opdateret af Aleksandr 10 år siden • 4
I cannot download from soundcloud.com since yesterday. Google Chrome says: "Missing file"
Svar
Aleksandr 10 år siden
hello.give the links that you couldn't download.
what is your browser?name & version?
what is the version of SaveFrom.net helper?
you can get to know the version using the link...
http://en.savefrom.net/user.php?info=1
+1
Afvist

Please, make available the extension for JPopsuki website. I really need some videos in this site.

Jean Naves Maiolini 10 år siden • opdateret af Aleksandr 10 år siden • 2
I use a lot this site: http://www.jpopsuki.tv/ , and I would love if you could make available the extension for this website too. :)
Svar
Aleksandr 10 år siden
Hi, if your idea will support users, it will be implemented.


Kundesupport af UserEcho