Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Fòrum: Savefrom(EN)
+1
Under review

Can't download anything from any sites...(Insta, Soundcloud, Facebook, Youtube)

buck304 fa 5 anys • updated by Aleksandr fa 5 anys • 1

I can't seem to download anything anymore since you updated this software...?

It was much better for the user before you changed it.

I don't have any download buttons on the screen anymore on Youtube & any buttons on other sites do not work.

I have attached my details.

I would appreciate an old version if this current version is incompatible

Thanks for your help.

Browser: Chrome 81.0.4044 Windows

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.113 Safari/537.36

Extension: userjs-chrome 7.55.2

Answer
Aleksandr fa 5 anys

Hello, Reinstall the extension after an older version is uninstalled. The current version is 8.84.2:

https://en.savefrom.net/faq.php#ext_inst_chrome

+1
Under review

My download is not working even after refreshing the site/link

ahmedsalamafridi53 fa 5 anys • updated by Aleksandr fa 5 anys • 1
Answer
Aleksandr fa 5 anys

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

+1
Under review

Cant download some audios from VK, now

Its Me fa 5 anys • actualitzat fa 5 anys • 6

On VK using this addon can download some audio files and others don't, just appears 0Kbps, but I can listen to them on page.

Is a bug or they updated something on their API?

Browser: Chrome 81.0.4044 Windows
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.113 Safari/537.36

Answer
Aleksandr fa 5 anys

Hello, Reinstall the extension: https://en.savefrom.net/faq.php#ext_inst_chrome

Clean your browser's cache and cookies.

+1
Under review

all the youtube videos i try to download just say no link found what must i do

ANGULA fa 5 anys • updated by Aleksandr fa 5 anys • 1
Answer
Aleksandr fa 5 anys

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

+1
Under review

youtube links not opening

naiduswathi7898 fa 5 anys • updated by Aleksandr fa 5 anys • 1
Answer
Aleksandr fa 5 anys

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

+1
Under review

my savefrom is not working , its now linked to UMMY idm

edithnadooencube1105 fa 5 anys • updated by Aleksandr fa 5 anys • 1
Answer
Aleksandr fa 5 anys

Hello, please, send us more details regarding the problem.

For the better understanding it'll be great to see a screenshot with the error.

+1
Under review

cuando quiero descargar un video me dice error que puedo hacer

vivas fa 5 anys • updated by Aleksandr fa 5 anys • 1
Answer
Aleksandr fa 5 anys

Hello, please, send us more details regarding the problem.

+1
Under review

no me aparece el icono d descarga

dqglpbeltran fa 5 anys • updated by Aleksandr fa 5 anys • 1
Answer
Aleksandr fa 5 anys

Hello, please, send us more details regarding the problem.

For the better understanding it'll be great to see a screenshot with the error.

+1
Under review

very badly experience not download properly

dasranjanpriya222 fa 5 anys • updated by Aleksandr fa 5 anys • 1
Answer
Aleksandr fa 5 anys

Hello, please, send us more details regarding the problem.

+1
Under review

no se ve el icono de descarga

dqglpbeltran fa 5 anys • updated by Aleksandr fa 5 anys • 1
Answer
Aleksandr fa 5 anys

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!



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