Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Fòrum: Savefrom(EN)
+1
Fixed

Unable to download Mail.Ru-Video((+_+))

Shinsuke «Сінсуке» fa 11 anys • updated by Лемур fa 10 anys • 1
Unable to download Mail.Ru-Video((+_+))
Answer
Aleksandr fa 10 anys
Please specify address of the page (URL) from where you try to download the file. version of your browser and the extension?
+1
Not a bug

your download service continually drops the connection on the video, making me have to start a new download.

fa 11 anys • updated by Maksym fa 11 anys • 1

your download service continually drops the connection on the video, making me have to start a new download. this is a poor service and its sucking your BW dry, a lower download rate would be easily worth not having to to restart 5 times. 

Answer
Maksym fa 11 anys

it happens because of the quality of your e-net connection

+1
Completat

Add MP3 format in video downloading

rashid alkamali fa 11 anys • updated by Aleksandr fa 10 anys • 2
Please add MP3 file option for downloading a video
Thanks.
Answer
Aleksandr fa 10 anys
We'll try to do it's in May
+1
Fixed

ok.ru does not work for some movies getting red error

Osman Duman fa 9 anys • updated by Aleksandr fa 9 anys • 5

example urls http://ok.ru/video/43045948084

or

http://ok.ru/video/43052632756?fromTime=0


most of the movies does not work for me. ı used VPN to be sure they did not ban my ip

nothing changed

Answer
Aleksandr fa 9 anys

Hello, in order to help you better I need the following information.
Please, send me the information listed here:

http://en.savefrom.net/user.php?info=1

+1
Thanks

My thanks!

Vardan Kaladzhyan fa 11 anys • updated by Maksym fa 11 anys • 0

Thank you for providing us with such an awesome plug-in. It is really helpful and exciting!

Answer
Maksym fa 11 anys

We are glad to help you.

+1
Respost

if you make a android version it would be great because there is no similar apps like this one

Ikbal Khan fa 10 anys • updated by Aleksandr fa 10 anys • 2
Answer
Aleksandr fa 10 anys
Hi, install mobile browser for Android Mozilla Firefox.
Install Assistant from our website: http://en.savefrom.net/?rmode=false
+1
Respost

can't download video from youtube please help thanks

Ðon Ðon fa 9 anys • updated by Aleksandr fa 9 anys • 2

Sorry, can't download some video from youtube please help thanks

Answer
Aleksandr fa 9 anys

Hello, in order to help you better I need the following information.
Please, send me the information listed here:

http://en.savefrom.net/user.php?info=1

Do you download via the extension SaveFrom.net Helper or the
website SaveFrom.net?

Please, send to me a link to a video that will not be downloaded.

+1
Fixed

Unable to donwload from soundcloud.com

Johannes Etzel fa 11 anys • updated by Aleksandr fa 10 anys • 4
I cannot download from soundcloud.com since yesterday. Google Chrome says: "Missing file"
Answer
Aleksandr fa 10 anys
hello.give the links that you couldn't download.
what is your browser?name & version?
what is the version of SaveFrom.net helper?
you can get to know the version using the link...
http://en.savefrom.net/user.php?info=1
+1
Declined

Please, make available the extension for JPopsuki website. I really need some videos in this site.

Jean Naves Maiolini fa 10 anys • updated by Aleksandr fa 10 anys • 2
I use a lot this site: http://www.jpopsuki.tv/ , and I would love if you could make available the extension for this website too. :)
Answer
Aleksandr fa 10 anys
Hi, if your idea will support users, it will be implemented.


Customer support service by UserEcho