Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
0
Исправлен

Не скачивает музыку

ирина солдаткина 10 лет назад обновлен Aleksandr 9 лет назад 2
В майле ваще пропал помощник ,в одноклассниках давно пустые файлы скачиваются.Что делать?
Ответ
Aleksandr 9 лет назад
Здравствуйте, скорее всего вы пользуетесь браузером Google Chrome.
В настройках помощника нужно поставить галочку в пункте "Расширенный режим закачки".
Переустановите расширение прежде удалив предыдущий. Удалите Tampermonkey из расширений.
Установите заново.
Как установить помощник в браузер Google Chrome прочтите здесь:
http://ru.savefrom.net/faq.php#ext_inst_chrome
0
Отвечен

download failed from daily motion what can i do please help

zaynaJR 9 лет назад обновлен Aleksandr 9 лет назад 2

i can't download from daily motion what can i do
the download failed

Ответ
Aleksandr 9 лет назад
Hello, give the links that you couldn't download.
What is your browser?Name & version?
What is the version of SaveFrom.net helper?
You can get to know the version using the link...
http://en.savefrom.net/user.php?info=1
0
Спасибо

I have never seen easy downloader than yours. keep it up. thank you.

Tesfa Zion 9 лет назад обновлен Aleksandr 9 лет назад 2
Ответ
Aleksandr 9 лет назад
Thank you for using our resource.
0
Отвечен

Virus reddin software.

Scott Shuppert 10 лет назад обновлен Aleksandr 9 лет назад 2
Becareful the downloaded version of this software contains the Win32/Bundled.toolbar.Yandex -- STAY AWAY
Ответ
Aleksandr 9 лет назад
Hello, our files are free of viruses, in this you can see for yourself, for example here: 
https://www.virustotal.com/ru/file/41f353a38d899a93b3488e1a370fa45e6df6316ce0bb2e57b900d6af5d874422/analysis/1418301707/
0
Отвечен

api.cloud impossible de telecharger les vidéos

Doudou Passtek 10 лет назад обновлен Aleksandr 9 лет назад 3

il est visiblement impossible de telecharger les vidéos issues de api.cloud

Ответ
Aleksandr 9 лет назад
Hello, this site is not in the list of supported resources, a list can be found here: http://en.savefrom.net
0
Отвечен

worked now stopped

Daniel Bozic 10 лет назад обновлен Aleksandr 9 лет назад 2
HI
This website worked to download the videos.

Now it sopped.

Why?

http://www.clipdonator.com/watch_video.php?v=5Y8URS4D755G
0
Исправлен

Can not download from SoundCloud anymore

Natalia M-ska 9 лет назад обновлен Aleksandr 9 лет назад 6

Nothing, even the songs I downloaded before from there.

My browser is Chrome 46.0.2490.86 m

My Helper version is 5.65.2

Ответ
Aleksandr 9 лет назад

Hello. Reinstall the extension, remove the Tampermonkey extension and Install SaveFrom.net Helper again.

How to install the extension to Google Chrome browser read here: http://en.savefrom.net/faq.php#ext_inst_chrome

Please, send to me a link to a file that will not be downloaded.

0
Отвечен

Search ALGO !!

Wulf 10 лет назад обновлен Aleksandr 9 лет назад 2
Das Advertisement "Dieser Inhalt benötigt Java 12.3. Möchten sie jetzt aktualisieren" auf der Startseite von Savefrom installiert den bekannten Browser-Hijacker ""Search Algo"" !!
Vorsicht !
Seht nach bei Google "search algo entfernen"
Ответ
Aleksandr 9 лет назад
Hi, this is bad advertising, we are trying to clean such advertising.
0
Исправлен

no consigo descargar peliculas de Ok.

Vanessa Giraldo 9 лет назад обновлен Aleksandr 9 лет назад 2

Realmente hago lo que dicen las instrucciones pero jamas logro bajar videos y peliculas de Ok.ru

Ответ
Aleksandr 9 лет назад

Hello, in order to help you better I need the following information.
Please, send me the information listed here:

http://en.savefrom.net/user.php?info=1

Please, send to me a link to a video that will not be downloaded.

0
Исправлен

Youtube videos stuck at 95% + on the new os x el capitan safari browser.

Hitesh ॐ 9 лет назад обновлен Aleksandr 9 лет назад 3

It is really annoying have your download stuck after 95%+ continually, specially at moderate bandwidth. Is there a way to refresh download link because resuming doesn't work after you stop it. This is what i am downloading and is stuck Forks Over Knives (2011) Watch Online.mp4.
How can i resume or refresh download, it is stuck at 95%+ ???

Ответ
Aleksandr 9 лет назад

Hello, in order to help you better I need the following information.

Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Please, send to me a link to a video that will not be downloaded.

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

Сервис поддержки клиентов работает на платформе UserEcho