1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
"there is some problem while parsing the package. " is always shown before installing this app. and i am unable to use it.
"there is some problem while parsing the package. " is always shown before installing this app. and i am unable to use it.
Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.
Extention preferences - no way to disable ads in settings!
In FAQ, there is a nice advice: "If you don’t want to use Offers4U, uncheck Offers4U checkbox in extension settings.". But where is that "no ads" chechbox in settings? I haven't find any.
HSTS error
Since about a month ago, when I try to download Dailymotion video I often get:
"Your connection is not secure
The owner of s10.savefrom.net has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.
This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox only connect to it securely. As a result, it is not possible to add an exception for this certificate.
Learn more…"
My Firefox browser is up to date. I put the link on the website instead of using extension.
I have to restart the browser several times so the error goes away. Any permanent fix?
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Сервис поддержки клиентов работает на платформе UserEcho
