1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
I cannot downloaded anything it goes straight to just weird numbers and letters, I think something about a converter.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Doesn't work properly on vk
Extracting/downloading multiple links on vk doesn't work properly. It picks up just a random amount of them skipping others.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Hello, the version of the program?
What is your OS?
Could you please send a few links you can't download. We will check it out.
Please, send some screenshots of the app showing how you download a video.
I need to cancel the paid service
I used to love this program. It stopped working a few months ago. I then paid for the service (thinking a paid subscription would fix the issue). I have now paid for 3 months via auto bank deductions, and I have not used the downloader. I moved on to a more reliable program.
Please forward the email, or website so I may have the bank deduction/service cancelled immediately. Thank you and good luck!
Hello. For subscription related issues, refunds and problems with activation, please, write at: help@ummy.net
Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net
Hello, due to technical reasons such links are not being processed on the website at the moment. Sorry for inconveinence caused.
Сервис поддержки клиентов работает на платформе UserEcho
