1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
quality of the video matter
yesterday, i downloaded a MV youtube video in 1080p. but when i try to download again for today, it's show me that i only can download it in 360p. WHY?
Hello, after the changes on Youtube, the site and the Savefrom.Net extension can no longer download 720p.
We are looking for a solution to this problem but so far to no avail. At the moment we can advise the program Televzr which
downloads video as 720p and higher: https://desktop.televzr.com/#
Здравствуйте, спасибо что обратились в поддержку Savefrom.Net
Данная ошибка нам известна, постараемся исправить в близлежащее время.
the videos in which there is written 360 at the right side of the download arrow
please help me
Hello, do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Could you please send a few links you can't download. We will check it out.
In what capacity do you want to download the video?
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
7.85 firefox vk music download not possible
; nothing downloads when i click arrow, it says something like this (translated from my language)--> : error in the determination of the file size
Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.
videos take too long to download using website
starting 9/10, I have been unable to download videos using website. The site accepts the link but when I select the 360, everything stalls. videos show 2-3 hours download time on high speed connection, then fail to complete. I was able to download 2 short videos, but nothing else.
REAL POLICE TACTICS | GTA 5 Races
Hello, the site has nothing to do with the speed of downloading files.
I can’t download anything other than 720p-mp4 format because the ads won’t let me
I can’t download anything other than 720p-mp4 format because the ads won’t let me. I am using an iPad. Every time I try to select another option an ad page opens, and whenever I close it the download page also disappears. And when I try to go back to the previous download page, my select won’t be selected at all, but 720p mp4 will be there.
Please fix this.
Thank you.
Opera Blocking Extension as malicious
Opera now blocking the extension as malicious. If you downloaded it from the opera extensions website. It seems to be working if you install it from your website though.
Browser: Opera-Webkit 550 Windows
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36 OPR/55.0.2994.44
Extension: opera-chromium 7.67
Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Customer support service by UserEcho
