1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
I can not get any you tube video to download. Paid money for this. Is there a refund?
I can not get any you tube video to download. Paid money for this. Is there a refund?
I can' download youtube video but i just only can download instagram video plzzz fix it
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
File error while downloading on VK
Hello, developers!
I use your addon for a long time and is very good, but for a few days now, I'm facing a problem (with both Firefox and Chrome). I do not know why, but some mp3 files on VK are being downloaded as HTML documents.
I've tried to update the addon, but it still gives the same error
In Firefox Savefrom is in version 8.10 and Chrome is in version 8.8
Browser: Firefox 65.0 Windows
User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:65.0) Gecko/20100101 Firefox/65.0
Extension: ff-sf 8.10
Hello, in the Firefox browser you have an extension of the current version.
First, reinstall the extension from this link: http://download.sf-helper.com/mozilla/helper_last.html
Before downloading, make sure that the music you want to download is not by subscription, since we cannot download it.
Hello. For subscription related issues, refunds and problems with activation, please, write at: help@ummy.net
when download my 720p and 1080p youtube videos are without audio . why?. kindly fix that please because video quality matters
Hello, to download a video with sound, use the program Televzr: https://desktop.televzr.com
We don’t have the ability to download videos with sound, extension or via the website.
Downloading from facebook.The filename has number, its not the original filename.How can i fix that?
When i download from facebook the filename is something like that:
10000000_565524237292832_2035190929182162944_n
How can i download the file with the original filename;
Hello, it's not our fault that youtube decided to get rid of 3gp . There is nothing we can do about it.
I always copy link from YouTube and paste it in your site which is 3gp but now no more 3gp again, pls why
Hello, it's not our fault that youtube decided to get rid of 3gp . There is nothing we can do about it.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Customer support service by UserEcho
