1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
All the videos gets downloaded in 360q
Why all the videos gets download in 360 quality. This keeps happening I see other people has the same problem too but it seems like none of them gotta answer.
Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#
Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#
dailymotion no longer shows download options
For several days the download option is not showing, when watching a video on Dailymotions webpage.
Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!
After awhile I can no longer click to go to websites and have to reboot. This occurs after the Tampermonkey window appears.
After awhile I can no longer click to go to websites and have to reboot. This occurs after the Tampermonkey window appears on the screen
Hello, we have no direct relation to Tampermonkey.
Write to them in support.
am having a problem in downloading now. my links from youtube they are not loading yet they were loading before.
Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!
помилка при завантажені "не вдається визначити розмір файлу, спробуйте ще раз"
не завантажує будь - яку пісню, пише "не вдається визначити розмір файлу, спробуйте ще раз"
Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#
Hello, the version of the program?
Your OS.
Send a link to the playlist that you can not download.
Do you use any proxy?
Are you using a paid Ummy Video Downloader version?
Please, send some screenshots of the app showing how you download a video.
Customer support service by UserEcho
