1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
" [savefrom.net]" in the filename
Starting yesterday, all dowladed files are automatically appended " [savefrom.net]" in their name. Is there any way I can configure the add-on to not add this suffix?
Apologies if this query has been posted in the wrong category and/or labelled incorrectly. I don't know any Russian.
Hello, Sorry for inconvenience we caused. We will try to fix it ASAP.
https://ok.ru/video/1396931496588
I can not download in ok.ru what happens. I need help
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
it won’t let me install
it won’t let me install videos and everytime i try to install an ad replaces it. or the screen turns white.
Hello, please, send us more details regarding the problem.
For the better understanding it'll be great to see a screenshot with the error.
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Hello, please give us more details.
For the better understanding it'll be great to see a screenshot with the error.
Redirects
Hello, I’ve been using this downloader for quite some while.
One of the errors I see in YouTube video downloaders, including this, is that it redirects do a different site. In this case, the redirector is postlnk.com.
For example, I’ve been redirected to a fake site where I won an award. Actually, this happened two times; first was just a prank, the second was a scam.
Worse, there is also fake Chrome-like notification bubbles which will force spam notifications on the computer.
Actually, there have already been comments of this but it doesn’t seem to be resolved yet. I’d just wish you try to remove that script and totally secure the site from hackers.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
For the better understanding it'll be great to see a screenshot with the error.
Hello, please, send us more details regarding the problem.
For the better understanding it'll be great to see a screenshot with the error.
Customer support service by UserEcho
