Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
+2
Under review

No puedo descargar vídeos de ok.ru

Ana Maria Ruiz Astorga 5 year бұрын updated by Aleksandr 5 year бұрын 1
Answer
Aleksandr 5 year бұрын

¡Hola! Nuestra ayuda será más efectiva si copia y nos envía información sobre su navegador y de la extensión Savefrom.Net:
http://es.savefrom.net/user.php?info=1
También
necesitamos algunos links que no pueda descargar (para probarlos).
Para tener mayor idea del problema, será de gran ayuda ver una captura de pantalla en donde se muestre el error.
Esperamos su respuesta, ¡gracias por ponerse en contacto con nuestro equipo Savefrom.net!

+2
Under review

This video works at high quality and when loading does not show high quality

ossama_20100 5 year бұрын updated by Isabella a 3 year бұрын 2
Youtube video

This video works at high quality and when loading does not show high quality

But the download from the button low quality


Browser: Chrome 77.0.3865 Windows
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.90 Safari/537.36
Extension: userjs-chrome 8.48.2


Image 5273



Image 5272

Answer
Aleksandr 5 year бұрын

Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.

+2
Under review

Doesn't work on Safari 13

KevinH 5 year бұрын updated by Aleksandr 5 year бұрын 1

Savefrom Extension doesn't work on Safari 13. And Tampermonkey is not available on the App Store anymore. Is it such a dangerous app that causes security breaches?

Answer
Aleksandr 5 year бұрын

Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.

+2
Under review

this isn't working on Youtube anymore.

leary_4 5 year бұрын updated by Aleksandr 5 year бұрын 1
Answer
Aleksandr 5 year бұрын

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy
the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

+2
Under review

Please turn off the ads for me! The ad appears very annoying and obscure the content see! Thanks!

17116109 5 year бұрын updated by Aleksandr 5 year бұрын 1
Answer
Aleksandr 5 year бұрын

Hello, what is the name of your browser?

+2
Under review

youtube

as 5 year бұрын updated by Aleksandr 5 year бұрын 1

youtube video no longer can be downloaded

Answer
Aleksandr 5 year бұрын

Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team

+2
Under review

cant download a all

ichmeinermir 5 year бұрын updated by Aleksandr 5 year бұрын 1
Answer
Aleksandr 5 year бұрын

Hello, please give us more details.

+2
Under review

el boton aparece pero no quiere descargar como hago

titovladimir8 5 year бұрын updated by Aleksandr 5 year бұрын 1
Answer
Aleksandr 5 year бұрын

Hello, this extension has been fixed. Please, update or reinstall it from our site.
The latest version is 8.40: https://en.savefrom.net/user.php?vid=387#10
Thank
you for using Savefrom.Net browser extension

+2
Under review

does not download only green button shows butt download quality not shows unable to download

Amir Malik pakpattan 5 year бұрын updated by Aleksandr 5 year бұрын 1

Image 4887

Answer
Aleksandr 5 year бұрын

Hello, Sorry for inconvenience we caused. We will try to fix it ASAP.

+2
Under review

no hay enlaces para descargar

Isabel Orosco Alcarraz 5 year бұрын updated by Aleksandr 5 year бұрын 1
Answer
Aleksandr 5 year бұрын

Hi. We'll try to fix it ASAP.