Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
+5
Under review

HOLA MIREN TENGO UN PROBLEMA NO QUIERE DESCARGAR EL VIDEO Q NECESITO Y ESO Q TIENE EL BOTON DE DESCARGAR LO APRETO NO DESCARGA YA ACTUALIZE LA PAGINA CERRE EL PROMAGA Y AUN ASI NO DESCARGA

MARIA ZUMARAN 7 year бұрын updated by Aleksandr 7 year бұрын 1

NO QUIERE DESCARGAR EL VIDEO Q NECESITO Y ESO Q TIENE EL BOTON DE DESCARGAR LO APRETO NO DESCARGA YA ACTUALIZE LA PAGINA CERRE EL PROMAGA Y AUN ASI NO DESCARGA

Answer
Aleksandr 7 year бұрын

¡Hola! Nuestra ayuda será más efectiva si copia y nos envía información sobre su navegador y de la extensión Savefrom.Net:
http://es.savefrom.net/user.php?info=1
También necesitamos algunos links que no pueda descargar (para probarlos).
Para tener mayor idea del problema, será de gran ayuda ver una captura de pantalla en donde se muestre el error.
Esperamos su respuesta, ¡gracias por ponerse en contacto con nuestro equipo Savefrom.net!

+5
Fixed

Download FFmpeg error. FFmpeg checksum error.

thisis vize 8 year бұрын updated by Aleksandr 8 year бұрын 2

Если пытаюсь загрузить видео 1080 с Ютуб с помошью add-on, получаю ошибку Download FFmpeg error. FFmpeg checksum error. Раньше работало, но вдруг перестало где-то неделю или две назад.
Та же проблема при попытке загрузить видео других размеров in cases when there is no file size shown against the video size in the add-on dropdown. video size on the left, file size on the right in the dropdown. so for those videos that have no file size specified, same error occurs. If file size is shown for anything other than 1080, video will download.
Браузер Firefox 50
Savefrom helper 6.85

Answer
Aleksandr 8 year бұрын

Hello, thank you for contacting support in Savefrom.Net

This bug is known to us, we will try to fix in the nearby future.

+5
Answered

how to download youtube with subtitles

Nor 8 year бұрын updated by Aleksandr 8 year бұрын 4
Answer
Aleksandr 8 year бұрын

Hello, Subtitles can only be downloaded if they are connected to a video and not created automatically.
You can download them via: http://en.savefrom.net or SaveFrom.net Helper (extension).

Subtitles can be downloaded in an xml format.

Answer
Aleksandr 8 year бұрын

Hello, Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information about your browser and extension.
You can find out this information on this page: http://en.savefrom.net/user.php?info=1

Please, send us links for files, which can't be downloaded.

+5
Fixed

it always said "no links were found" i reinstall it many times but nothing change :(

barulhenta 9 year бұрын updated by Aleksandr 8 year бұрын 2

it always said "no links were found" i reinstall it many times but nothing change :(

Answer
Aleksandr 8 year бұрын

Hello, Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information about your browser and extension.
You can find out this information on this page: http://en.savefrom.net/user.php?info=1

Please, send us links for files, which can't be downloaded.

+5
Fixed

I can't download any video from facebook just since today, I get a message ( links were not found) .... Browser: Firefox 47.0 Windows 7 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:47.0) Gecko/20100101 Firefox/47.0 Extension: ff-sf 6.35

me too 9 year бұрын updated by Aleksandr 8 year бұрын 4

I can't download any video from facebook just since today, I get a message ( links were not found) .... Browser: Firefox 47.0 Windows 7 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:47.0) Gecko/20100101 Firefox/47.0 Extension: ff-sf 6.35

Answer
Aleksandr 8 year бұрын

Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.

Best, SaveFrom.net Team

+5
Answered

no longer support instagram?

lian317188 9 year бұрын updated by Aleksandr 8 year бұрын 2

Tomorrow night still worked but in this morning it says don't support instagram. Why?

Answer
Aleksandr 8 year бұрын

Hello,
Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team

+5
Thanks

you are have the best site in the world. Thank you very much i and mum is very happy

YOUR BEST DOWNLOAD GIRL 13 year бұрын updated by Лемур 10 year бұрын 1
we are very happy
+5
Fixed

cannot download facebook video

Udit Kandari 9 year бұрын updated by Aleksandr 9 year бұрын 2
Answer
Aleksandr 9 year бұрын

Hello,

The issue is fixed, no worries.

You can download Facebook videos via SaveFrom.net for now: http://en.savefrom.net

If you wish to use our extension, please wait for a bit — it will be ok with the next release.

+5
Fixed

I can´t download from soundcloud anymore

Bernardo Manuel Flores de la C 11 year бұрын updated by Aleksandr 10 year бұрын 2
I can´t download music from soundcloud, maybe soundcloud update his web and now just i can´t download music :(. Please update you service savefrom.net.
Answer
Aleksandr 10 year бұрын
Please specify address of the page (URL) from where you try to download the file. version of your browser and the extension?