Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Not a bug

Can't Download from Twitch.tv

Alfonso Cx 11 ár síðan • updated by Aleksandr 11 ár síðan • 2
Can't see the download button or download the video from the main page of savefrom.net
1. Firefox 41.0.1 Windows 8.1
2. Save Helper 5.40
3. http://www.twitch.tv/riotgames/v/18619220 Cant see the button or download it directly from savefrom.net
Answer
Aleksandr 11 ár síðan
Hello, twitch uses streaming protocols. At the moment we do not offer to download those files.
The plans have to add support for this video. But in terms of the data is not.
0
Fixed

opera / 5.5/ http://www.fastvideo.me/2ji4vq04rv3a it does not download this or from rapidvideo neither...

iEat Music 10 ár síðan • updated by Aleksandr 10 ár síðan • 2

http://www.fastvideo.me/2ji4vq04rv3a can't download,also rapidvideo http://www.rapidvideo.org/l30iwnxprtm3

version 5.5

browser opera

Answer
Aleksandr 10 ár síðan

Hello/

Catalog Opera browser still can not check out our expansion.

Error fixed in version 5.60

0
Answered

Erro download in the browser Android 5.0 Lollipop.

Flávio Sant'ana 10 ár síðan • updated by Aleksandr 10 ár síðan • 2

No download in Android 5.0 Lollipop.

Answer
Aleksandr 10 ár síðan

Hi. Please install mobile Firefox browser for correct functioning of the extension ,

(currently the extension works in this browser only).

Install the extension for Mozilla Firefox browser from our official site: сайта: http://en.sfrom.net/user.php?helper=ff-mobile

0
Fixed

No se ejecuta para bajar videos

Adolfo Salinas 11 ár síðan • updated by Aleksandr 10 ár síðan • 2

He instalado en varias ocaciones el savefrom o Ummy y no he podido estables como se hace la conexion para su debido funcionamiento, tengo ya la cuenta y aun asi no me baja los videos. gracias

Answer
Aleksandr 10 ár síðan

Hello, in order to help you better I need the following information.

Please, let me know me the name and version of your browser and version of the extension, all can be found using the following link: http://en.savefrom.net/user.php?info=1

Please, send to me a link to a video that will not be downloaded.

0
Fixed

https://www.youtube.com/watch?v=MrrUvMHyZ1o

Akhilesh Kumar 11 ár síðan • updated by Aleksandr 10 ár síðan • 2

This is not working with this URL - https://www.youtube.com/watch?v=MrrUvMHyZ1o

Answer
Aleksandr 10 ár síðan

Hello,

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

Videos on the site you can see?

Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

0
Answered

720p is the highest quality...???,why...?

R JODI 11 ár síðan • updated by Aleksandr 10 ár síðan • 2

quality

Answer
Aleksandr 10 ár síðan

Hello, In order to download 1080HD from YouTube you need to instal our free Ummy Video Downloader.

This useful tool will help you download both HD and MP3 from YouTube. com. http://videodownloader.ummy.net

0
Fixed

no links to download

Tuttifrutti Pizzaria 11 ár síðan • updated by Aleksandr 10 ár síðan • 2

bummer... what is wrong?

Answer
Aleksandr 10 ár síðan

Hello, the site name from which you download video?

Please, send to me a link to a video that will not be downloaded.

0
Fixed

https://www.youtube.com/watch?v=pMIHC_cItd4

urzula pacho 11 ár síðan • updated by Aleksandr 11 ár síðan • 2
Answer
Aleksandr 11 ár síðan
Hello.
What is your browser?Name & version?
What is the version of SaveFrom.net helper?
You can get to know the version using the link...
http://en.savefrom.net/user.php?info=1

0
Fixed

Please add Mp4 480 Download also > It doesn't appear in the videos with same type from youtube.

Musthafa O 11 ár síðan • updated by Aleksandr 11 ár síðan • 2
Answer
Aleksandr 11 ár síðan
Hello.give the links that you couldn't download.
What is your browser?Name & version?
What is the version of SaveFrom.net helper?
You can get to know the version using the link...
http://en.savefrom.net/user.php?info=1
0
Fixed

Facebook reporting extension as malware, forces me to run Eset which uninstalls it :(

Peter C. Equality Frank 10 ár síðan • updated by Aleksandr 10 ár síðan • 2

Hi there,

Facebook has forced me to uninstall the Savefrom.net browser extension (as well as TamperMonkey, and a few other extensions) because it says they were Malware. I was locked out of my account and forced to run their Eset program on my computer in order to regain access. That removed Savefrom.net and a few other programs, without my prompting or my permission.

Please get this straightened out with the idiots over at Facebook.

Thanks!

-Peter

Answer
Aleksandr 10 ár síðan

Hello, we are aware of this issue and do everything possible that would fix the problem.

While here you can enter the link to the white list antivirus should help: http://sf-addon.com/
If this does not work the other we do not have solutions.


Customer support service by UserEcho