Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Fixed

Unable to find Video links of specific YouTube URLs

stupid_shit 10 ár síðan • updated by Aleksandr 10 ár síðan • 2

I just watched a Youtube video:

Youtube video

Still your site claims it is not found and was deleted. This happened plenty of times with other YouTube links. No problems with the tool youtube-dl.
I can't see all of this iframe contact form. Big fail! Ever heard of scroll bars?

Answer
Aleksandr 10 ár síðan

Hi. Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information
about your browser and extension.
You can find out this information on this page:
http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.

Do you download via the extension SaveFrom.net Helper or the
website SaveFrom.net?

0
Answered

Browser: Chrome 46.0.2490 Windows 8.1 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.80 Safari/537.36 Extension: userjs-chrome 5.55.2

Ism EL Ismael 11 ár síðan • updated by Aleksandr 10 ár síðan • 2

hello everybody!


i have a problem i can't dowload on facebook video but on youtube that work normally .Help

Answer
Aleksandr 10 ár síðan

Hello, The issue is fixed, no worries.

You can download Facebook videos via SaveFrom.net for now: http://en.savefrom.net

If you wish to use our extension, please wait for a bit — it will be ok with the next release.

0
Fixed

odnoklassniki its not work

Ayşe Yıldız 10 ár síðan • updated by Aleksandr 10 ár síðan • 2

I can't downland any video or movie

Answer
Aleksandr 10 ár síðan

Hello, in order to help you better I need the following information.

Please, let me know me the name and version of your browser and version of the extension, all can be found using the following link: http://en.savefrom.net/user.php?info=1

Please, send to me a link to a file that will not be downloaded.

0
Fixed

Why Can't i download youtube videos anymore

Tanoshii Recto 11 ár síðan • updated by Aleksandr 10 ár síðan • 2

I was downloading a great Youtube video, but now it keeps downloading videoplayback. everytime I do this, every video I try to download keeps downloading videoplayback

Answer
Aleksandr 10 ár síðan
Hello, you are downloading through the Site or expansion?
Give the links that you couldn't download.
What is your browser?Name & version?
What is the version of SaveFrom.net helper?
You can get to know the version using the link...
http://en.savefrom.net/user.php?info=1

0
Fixed

Cannot download

Annette Barsby 12 ár síðan • updated by Aleksandr 11 ár síðan • 2
I cannot seem to get anything to download.flash player is working but your site says not, and I just downloaded the savefrom net helper but that doesn't seem to work either
Answer
Aleksandr 11 ár síðan
Hello.give the links that you couldn't download.
What is your browser?Name & version?
What is the version of SaveFrom.net helper?
You can get to know the version using the link...
http://en.savefrom.net/user.php?info=1
0
Answered

Firefox 39.0. https://www.youtube.com/watch?v=w3xf_yT6cPY only downloads the first 10 secs. Help?

Stephen Whiteley 11 ár síðan • updated by Aleksandr 10 ár síðan • 2

Trying to download this video and only get the first 10 secs. It is 5:59. On the savefrom website it shows 5:59 on the download page but when it is saved in Quicktime, it goes to only the first 10 seconds. Have tried it 3 times. Please help. I want this entire video as it is most powerful motivation video I have ever seen.

Answer
Aleksandr 10 ár síðan
Hello, you are downloading through the site Savefrom.Net
Install the extension Savefrom.Net, and download directly from the site.
http://en.savefrom.net/user.php
0
Fixed

Network Error displayed when attempting to download videos.

tvnewswatch 11 ár síðan • updated by Aleksandr 10 ár síðan • 2

Network Error displayed when attempting to download videos. ISP Virgin Media appear to be blocking your service since after connecting using a VPN downloads are possible.

Answer
Aleksandr 10 ár síðan
Hello, give the links that you couldn't download.
What is your browser?Name & version?
What is the version of SaveFrom.net helper?
You can get to know the version using the link...
http://en.savefrom.net/user.php?info=1
You are downloading through the Site or expansion?
0
Answered

twitch

naemx 11 ár síðan • updated by Aleksandr 11 ár síðan • 2
why twitch now not supported
http://www.twitch.tv/s4gam3r/v/3861795
not work BUT this work
http://www.twitch.tv/s4gam3r/b/610662794
?
i can't download first one But second i can download it
Answer
Aleksandr 11 ár síðan
Hi, Assistant does not download this video is streaming.
0
Fixed

No additional resolutions for download

Shounak Sarkar 10 ár síðan • updated by Aleksandr 10 ár síðan • 2


Chromium Version 47.0.2526.73 Built on Ubuntu 14.04, running on LinuxMint 17.3 (64-bit)

Extension Version 5.75



No options for changing the default video resolution is available. When I click next to the download button, it says no links were found. I am only able to download videos in the highest possible quality ie; 720p. Though when I download the same video from the site it gives me option to download in different resolutions. Please help me.


Image 725




Answer
Aleksandr 10 ár síðan

Hello, reinstall the expansion: https://sf-addon.com/helper/chrome/helper_last.crx?ts=1450248134868

Please, send to me a link to a video that will not be downloaded.

0
Answered

internal URLs

mahdi mohammadi 13 ár síðan • updated by Aleksandr 11 ár síðan • 2


please use both internal URLs and youtube URLs to download videos, some people (i.e. myself) in some countries don't have access to youtube, and we have to download the videos from other servers like your service, but today I realized that you just put the download link anymore, and it's not located on your server.

thanks for the great service.



Answer
Aleksandr 11 ár síðan

Hello

Where do you live? What country?



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