Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Under review

Sacefrom, net helper is disabled only

david82 5 ár síðan • updated by Aleksandr 5 ár síðan • 1 
Every time I leave the internet and enter the internet again I have to activate save frontnethelper
Answer
Aleksandr 5 ár síðan

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

For the better understanding it'll be great to see a screenshot with the error.

0
Under review

Firefox isn't allowing preventing me from downloading Savefrom.net

Bridget 5 ár síðan • updated by Aleksandr 5 ár síðan • 5
Answer
Aleksandr 5 ár síðan

Hello, please, send us more details regarding the problem.

0
Under review

https://www.dailymotion.com/video/x7bn0dc

Khizer ahmad 5 ár síðan • updated by Aleksandr 5 ár síðan • 1

I cant download this file can you plzz fix it

Answer
Aleksandr 5 ár síðan

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

0
Under review

Cant download anything from youtube

jakebcordi2110 5 ár síðan • updated by Aleksandr 5 ár síðan • 1
Answer
Aleksandr 5 ár síðan

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

0
Under review

hay videos q no me deja descargar

a cosy 5 ár síðan • updated by Aleksandr 5 ár síðan • 1
Answer
Aleksandr 5 ár síðan

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

Answer
Aleksandr 5 ár síðan

Hello, it's not our fault that youtube decided to get rid of 3gp . There is nothing we can do about it.

0
Under review

گزینه دانلود نمی آید

karim1344aghadadi 5 ár síðan • updated by Aleksandr 5 ár síðan • 1
Answer
Aleksandr 5 ár síðan

Hello, there was an update with a bug fix.
Ummy Video Downloader OS Windows 1.10.4.​​​0
Ummy Video Downloader OS MAC 1.69
Please update or reinstall from our website: https://videodownloader.ummy.net

0
Under review

I bought the 1 month free, but it says I didn't.

Anonymus 5 ár síðan • updated by Aleksandr 5 ár síðan • 1
Answer
Aleksandr 5 ár síðan

Hello, please, send us more details regarding the problem.

0
Fixed

No downloads work from google chrome

Matej Šoky 5 ár síðan • updated by Aleksandr 5 ár síðan • 3
Answer
Aleksandr 5 ár síðan

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Could you please send a few links you can't download. We will check it out.

0
Under review

my computer got 3 viruses while downloading)) luckily its MAC

safonova iuliia 5 ár síðan • updated by Aleksandr 5 ár síðan • 1
Answer
Aleksandr 5 ár síðan

Hello, what exactly did you download? Describe in more detail.



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