1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Introduce the MP3 format also..
It will be useful to download a song from the video which is uploaded by #YouTube
Hello, in order to download MP3 from Youtube you need to install our program Ummy Video Downloader,
Also with the help of it you can download videos in high quality with sound: https://videodownloader.ummy.net
No puedo descargar videos en hd
Hay videos que ya no puedo descargar en 720p, solo aparece la opcion 360p aunque el video este disponible en 1080p
Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#
Hello, install the Televzr application: https://itunes.apple.com/ru/app/televzr/id1315558815?l=en&mt=8
Instructions on how to download: https://youtu.be/JE8xjQpbDo4
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
For the better understanding it'll be great to see a screenshot with the error.
Why do I can only download videos with audio only up to 360p? What happened to the old 720p with audio?
Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#
Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!
can't download Dailymotion
Hi,
Browser: Firefox 64.0 WindowsUser Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko/20100101 Firefox/64.0
All links I tried, such as:
https://www.dailymotion.com/video/x6ysjj2
give me this message:
Error: can't download the file
Please get a new link for downloading file. In case error occurs again contact us via feedback form.
Thank you for the service. Appreciate your help!
Hello, thank you for the information.
Our developers will find out what could be the problem and try to fix it.
Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#
Service d'assistance aux clients par UserEcho
